USB Device disconnects frequently and doesnt re-connect

C

Chelsea-F0x

New Member
Jul 25, 2023
2
0
1
Hi all,

having an issue with my proxmox storage, i have a 8TB sata HDD in an external caddy connected via USB 3.1 to my server.

this drive is used for the storage for my file server and seems to disconnect randomly (with a tendancy to do so when there are high reads/writes to it)

i have done a dmesg -T | grep usb and this outputs: (i think the device in question is usb 2-1)
Code: 
[Tue Jul 25 08:30:36 2023] usbcore: registered new interface driver usbfs
[Tue Jul 25 08:30:36 2023] usbcore: registered new interface driver hub
[Tue Jul 25 08:30:36 2023] usbcore: registered new device driver usb
[Tue Jul 25 08:30:38 2023] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.02
[Tue Jul 25 08:30:38 2023] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Tue Jul 25 08:30:38 2023] usb usb1: Product: xHCI Host Controller
[Tue Jul 25 08:30:38 2023] usb usb1: Manufacturer: Linux 6.2.16-3-pve xhci-hcd
[Tue Jul 25 08:30:38 2023] usb usb1: SerialNumber: 0000:01:00.0
[Tue Jul 25 08:30:38 2023] usb usb2: We don't know the algorithms for LPM for this host, disabling LPM.
[Tue Jul 25 08:30:38 2023] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.02
[Tue Jul 25 08:30:38 2023] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Tue Jul 25 08:30:38 2023] usb usb2: Product: xHCI Host Controller
[Tue Jul 25 08:30:38 2023] usb usb2: Manufacturer: Linux 6.2.16-3-pve xhci-hcd
[Tue Jul 25 08:30:38 2023] usb usb2: SerialNumber: 0000:01:00.0
[Tue Jul 25 08:30:38 2023] usb: port power management may be unreliable
[Tue Jul 25 08:30:38 2023] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.02
[Tue Jul 25 08:30:38 2023] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Tue Jul 25 08:30:38 2023] usb usb3: Product: xHCI Host Controller
[Tue Jul 25 08:30:38 2023] usb usb3: Manufacturer: Linux 6.2.16-3-pve xhci-hcd
[Tue Jul 25 08:30:38 2023] usb usb3: SerialNumber: 0000:09:00.3
[Tue Jul 25 08:30:38 2023] usb usb4: We don't know the algorithms for LPM for this host, disabling LPM.
[Tue Jul 25 08:30:38 2023] usb usb4: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.02
[Tue Jul 25 08:30:38 2023] usb usb4: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Tue Jul 25 08:30:38 2023] usb usb4: Product: xHCI Host Controller
[Tue Jul 25 08:30:38 2023] usb usb4: Manufacturer: Linux 6.2.16-3-pve xhci-hcd
[Tue Jul 25 08:30:38 2023] usb usb4: SerialNumber: 0000:09:00.3
[Tue Jul 25 08:30:38 2023] usb usb5: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.02
[Tue Jul 25 08:30:38 2023] usb usb5: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Tue Jul 25 08:30:38 2023] usb usb5: Product: xHCI Host Controller
[Tue Jul 25 08:30:38 2023] usb usb5: Manufacturer: Linux 6.2.16-3-pve xhci-hcd
[Tue Jul 25 08:30:38 2023] usb usb5: SerialNumber: 0000:09:00.4
[Tue Jul 25 08:30:38 2023] usb usb6: We don't know the algorithms for LPM for this host, disabling LPM.
[Tue Jul 25 08:30:38 2023] usb usb6: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.02
[Tue Jul 25 08:30:38 2023] usb usb6: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[Tue Jul 25 08:30:38 2023] usb usb6: Product: xHCI Host Controller
[Tue Jul 25 08:30:38 2023] usb usb6: Manufacturer: Linux 6.2.16-3-pve xhci-hcd
[Tue Jul 25 08:30:38 2023] usb usb6: SerialNumber: 0000:09:00.4
[Tue Jul 25 08:30:38 2023] usb 1-10: new full-speed USB device number 2 using xhci_hcd
[Tue Jul 25 08:30:38 2023] usb 5-1: new full-speed USB device number 2 using xhci_hcd
[Tue Jul 25 08:30:38 2023] usb 5-1: New USB device found, idVendor=046d, idProduct=c52b, bcdDevice=24.07
[Tue Jul 25 08:30:38 2023] usb 5-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[Tue Jul 25 08:30:38 2023] usb 5-1: Product: USB Receiver
[Tue Jul 25 08:30:38 2023] usb 5-1: Manufacturer: Logitech
[Tue Jul 25 08:30:38 2023] usbcore: registered new interface driver usbhid
[Tue Jul 25 08:30:38 2023] usbhid: USB HID core driver
[Tue Jul 25 08:30:38 2023] usbcore: registered new interface driver usbkbd
[Tue Jul 25 08:30:38 2023] usbcore: registered new interface driver usbmouse
[Tue Jul 25 08:30:38 2023] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:08.1/0000:09:00.4/usb5/5-1/5-1:1.0/0003:046D:C52B.0001/input/input2
[Tue Jul 25 08:30:38 2023] hid-generic 0003:046D:C52B.0001: input,hidraw0: USB HID v1.11 Keyboard [Logitech USB Receiver] on usb-0000:09:00.4-1/input0
[Tue Jul 25 08:30:38 2023] input: Logitech USB Receiver Mouse as /devices/pci0000:00/0000:00:08.1/0000:09:00.4/usb5/5-1/5-1:1.1/0003:046D:C52B.0002/input/input3
[Tue Jul 25 08:30:38 2023] input: Logitech USB Receiver Consumer Control as /devices/pci0000:00/0000:00:08.1/0000:09:00.4/usb5/5-1/5-1:1.1/0003:046D:C52B.0002/input/input4
[Tue Jul 25 08:30:38 2023] usb 1-10: New USB device found, idVendor=8087, idProduct=0025, bcdDevice= 0.02
[Tue Jul 25 08:30:38 2023] usb 1-10: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[Tue Jul 25 08:30:38 2023] input: Logitech USB Receiver System Control as /devices/pci0000:00/0000:00:08.1/0000:09:00.4/usb5/5-1/5-1:1.1/0003:046D:C52B.0002/input/input5
[Tue Jul 25 08:30:38 2023] hid-generic 0003:046D:C52B.0002: input,hiddev0,hidraw1: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:09:00.4-1/input1
[Tue Jul 25 08:30:38 2023] hid-generic 0003:046D:C52B.0003: hiddev1,hidraw2: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:09:00.4-1/input2
[Tue Jul 25 08:30:38 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:30:38 2023] usb 2-1: New USB device found, idVendor=2109, idProduct=0715, bcdDevice= 1.31
[Tue Jul 25 08:30:38 2023] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Tue Jul 25 08:30:38 2023] usb 2-1: Product: VLI Product String
[Tue Jul 25 08:30:38 2023] usb 2-1: Manufacturer: VLI Manufacture String
[Tue Jul 25 08:30:38 2023] usb 2-1: SerialNumber: 000000123ADC
[Tue Jul 25 08:30:39 2023] usbcore: registered new interface driver usb-storage
[Tue Jul 25 08:30:39 2023] usbcore: registered new interface driver uas
[Tue Jul 25 08:30:39 2023] usb 2-2: new SuperSpeed USB device number 3 using xhci_hcd
[Tue Jul 25 08:30:39 2023] usb 2-2: New USB device found, idVendor=0bc2, idProduct=ab26, bcdDevice= 1.09
[Tue Jul 25 08:30:39 2023] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Tue Jul 25 08:30:39 2023] usb 2-2: Product: BUP Slim BK
[Tue Jul 25 08:30:39 2023] usb 2-2: Manufacturer: Seagate
[Tue Jul 25 08:30:39 2023] usb 2-2: SerialNumber: NA9NHR2Y
[Tue Jul 25 08:30:39 2023] logitech-djreceiver 0003:046D:C52B.0003: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:09:00.4-1/input2
[Tue Jul 25 08:30:39 2023] input: Logitech Wireless Device PID:404d Keyboard as /devices/pci0000:00/0000:00:08.1/0000:09:00.4/usb5/5-1/5-1:1.2/0003:046D:C52B.0003/0003:046D:404D.0004/input/input7
[Tue Jul 25 08:30:39 2023] input: Logitech Wireless Device PID:404d Mouse as /devices/pci0000:00/0000:00:08.1/0000:09:00.4/usb5/5-1/5-1:1.2/0003:046D:C52B.0003/0003:046D:404D.0004/input/input8
[Tue Jul 25 08:30:39 2023] hid-generic 0003:046D:404D.0004: input,hidraw1: USB HID v1.11 Keyboard [Logitech Wireless Device PID:404d] on usb-0000:09:00.4-1/input2:1
[Tue Jul 25 08:30:39 2023] input: Logitech K400 Plus as /devices/pci0000:00/0000:00:08.1/0000:09:00.4/usb5/5-1/5-1:1.2/0003:046D:C52B.0003/0003:046D:404D.0004/input/input12
[Tue Jul 25 08:30:39 2023] logitech-hidpp-device 0003:046D:404D.0004: input,hidraw1: USB HID v1.11 Keyboard [Logitech K400 Plus] on usb-0000:09:00.4-1/input2:1
[Tue Jul 25 08:30:41 2023] usbcore: registered new interface driver btusb
[Tue Jul 25 08:33:16 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:21 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:21 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:27 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:27 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:32 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:32 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:37 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:38 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:43 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:43 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:48 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:49 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:54 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:54 2023] usb 2-1: reset SuperSpeed Plus Gen 2x1 USB device number 2 using xhci_hcd
[Tue Jul 25 08:33:59 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:33:59 2023] usb 2-1: USB disconnect, device number 2
[Tue Jul 25 08:34:00 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 4 using xhci_hcd
[Tue Jul 25 08:34:05 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:05 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 4 using xhci_hcd
[Tue Jul 25 08:34:10 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:11 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 5 using xhci_hcd
[Tue Jul 25 08:34:16 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:16 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 5 using xhci_hcd
[Tue Jul 25 08:34:21 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:21 2023] usb usb2-port1: attempt power cycle
[Tue Jul 25 08:34:22 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 6 using xhci_hcd
[Tue Jul 25 08:34:27 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:27 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 6 using xhci_hcd
[Tue Jul 25 08:34:32 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:32 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 7 using xhci_hcd
[Tue Jul 25 08:34:37 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:37 2023] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 7 using xhci_hcd
[Tue Jul 25 08:34:43 2023] usb 2-1: device descriptor read/8, error -110
[Tue Jul 25 08:34:43 2023] usb usb2-port1: unable to enumerate USB device

Any help is very much appriciated!
 
This error appear to be a timeout
can you post the journalctl -b
 
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