Tuxis launches free Proxmox Backup Server BETA service

Thanks a lot for the update!

Looking forward to free accounts coming back eventually when you have spare capacity with the extra servers.
 
Hello, great, I was finally able to create a paid pbs and I'm doing some test. Everything seems fine, two things:


1- A couple of pages back, we were talking about restoring speed, and some of you said it was due to latency, the distance from me to Amsterdam, encryption, and anyway reasons outside Tuxis' responsibility.
I even tried some tests to provide you with exact numbers

Pcom said:
restore from local pbs:
restore image complete (bytes=17179869184, duration=65.12s, speed=251.61MB/s)

restore from tuxis not encrypted:
restore image complete (bytes=17179869184, duration=723.82s, speed=22.64MB/s)

restore from tuxis encrypted:
restore image complete (bytes=17179869184, duration=727.43s, speed=22.52MB/s)
Click to expand...

The problem was clearly not related to encryption, and I was also a bit skeptical about network latency.


Now I'm trying this new server, pbs001.ede, and here are the results. While it's still far from local speed, it's significantly better. I just re-tested minutes ago pbs005.amsterdam (the free 150GB) for comparison, and the difference is huge. Both restore are the same VM, on the same network, with the same encryption, and connecting to the same destination server in my data center.

pbs001.ede
Restore image complete (bytes=12884901888, duration=152.94s, speed=80.34MB/s)

pbs005.amsterdam
Restore image complete (bytes=12884901888, duration=1387.40s, speed=8.86MB/s)

I think it's fair to say that there is a speed issue with the Amsterdam server. I'm sharing this information to contribute to the speed discussion. I'm satisfied with the new server; I just hope it won't slow down too much with the addition of new users. :)


2- In the API documentation, you suggest using "DatastoreBackup" as a role.
RiHe said:
On behalf of @Jeeves_, we (Tuxis) wrote documentation on how to use API tokens for authentication.
You can read this documentation here: https://support.tuxis.nl/en/knowledgebase/article/how-to-add-a-api-token-used-for-backups
Click to expand...

However, when using "DatastoreBackup," all my backups end with an error because I am not allowed to prune older versions (I keep only 1 version as per the retention settings).

INFO: running 'proxmox-backup-client prune' for 'vm/126'
ERROR: prune 'vm/126': proxmox-backup-client failed: Error: permission check failed - missing Datastore.Modify|Datastore.Prune on /datastore/xxxxxxxx
ERROR: Backup of VM 126 failed - error pruning backups - check log
INFO: Failed at 2025-01-15 10:01:34
INFO: Backup job finished with errors
TASK ERROR: job errors
Click to expand...

I solved the issue by using "DatastorePowerUser," which is permitted to both back up and prune. Is this acceptable?


Thanks!
 
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tuxis said:
Good news! Paid PBS accounts are available again!
You can order them via https://tuxis.nl/en/pbs
German customers were able to create accounts on our German PBS via portal.tuxis.cloud, but the rest of the world could not, until today.

For now only paid will be available. We are ordering extra servers to catch up with the growth.

We also added a bit more information to our website so you know upfront what the differences are between paid and free and that accounts can be setup by yourselves in a few clicks. No waiting.

If you have any remarks or suggestions, please let us know.

And now we will start working on PBS to PBS sync in our Portal so you do not have to mail us to order that.

Again, apologies for the inconvenience. Unfortunately, things happen.
Click to expand...
@tuxis and @Jeeves_ , congratulations on the upgrades to the docs for setting up PVE, as well as the clarifications for the free vs. paid accounts. I really appreciate y'all taking the time to do that.

Unfortunately, at the time I'm writing this, I'm seeing a lot of broken image links in the documentation. It looks like the screen captures for steps 2-9 aren't loading.
 
SInisterPisces said:
@tuxis and @Jeeves_ , congratulations on the upgrades to the docs for setting up PVE, as well as the clarifications for the free vs. paid accounts. I really appreciate y'all taking the time to do that.

Unfortunately, at the time I'm writing this, I'm seeing a lot of broken image links in the documentation. It looks like the screen captures for steps 2-9 aren't loading.
Click to expand...
Thank you for this report,

We have fixed the issue where the images weren't loading.
 
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unam said:
Are https://cloud-pbs.com and tuxis.nl the same company?
Click to expand...

I hope so. It seems they have just not finished the setup :-)

To check which certificates are actually presented for a given hostname we can use "openssl" - and we'll find a wildcard cert for tuxis.nl:
Code: 
$ openssl s_client -connect cloud-pbs.de:443  -servername cloud-pbs.de
CONNECTED(00000003)
depth=2 C = US, O = DigiCert Inc, OU = www.digicert.com, CN = DigiCert Global Root G2
verify return:1
depth=1 C = NL, O = Trust Provider B.V., OU = Domain Validated SSL, CN = Trust Provider B.V. TLS RSA CA G1
verify return:1
depth=0 CN = *.tuxis.nl
verify return:1
---
Certificate chain
 0 s:CN = *.tuxis.nl
   i:C = NL, O = Trust Provider B.V., OU = Domain Validated SSL, CN = Trust Provider B.V. TLS RSA CA G1
   a:PKEY: rsaEncryption, 2048 (bit); sigalg: RSA-SHA256
   v:NotBefore: Sep  3 00:00:00 2024 GMT; NotAfter: Oct  1 23:59:59 2025 GMT
...
Server certificate
-----BEGIN CERTIFICATE-----
...
-----END CERTIFICATE-----
subject=CN = *.tuxis.nl
issuer=C = NL, O = Trust Provider B.V., OU = Domain Validated SSL, CN = Trust Provider B.V. TLS RSA CA G1
---
 
You searched for cloud-pbs.de, cloud-pbs.com is a different company IIRC
Click to expand...
That is correct. We do not want that confusion at all so we contacted the .com owner so they can use those names.

We use tuxis.nl. cloud-pbs.com is an other company.
 
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Good news!
Another Proxmox Backup server is available!

This PBS also offers free datastores again.
You can order your datastore via https://tuxis.nl/en/pbs

As stated in our previous announcement we had to order extra servers to keep up with the growth.
We deployed our latest server 'pbs006.tuxis.nl' today using all the latest and greatest hardware!

Questions? Feel free to ask!
 
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Hello, I'm Emmanuel from Cloud-pbs.com.

Indeed we are not the same company, and @tuxis was kind and communicative for this domain names confusion, thanks for that.

We now own .fr, .de and all domain names related.

Regards,
 
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@Emmanuel I highly recommend you add the very needed information about your company (Address, Company register number, etc.).

Maybe I missed this information, but so far I would not trust your offerings for doing any business.
 
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Hi @tom, thanks for you message.

Indeed, informations are not directly accessible but available from the terms page. I'm going to correct this to make it more readable
 
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tuxis said:
Good news!
Another Proxmox Backup server is available!

This PBS also offers free datastores again.
You can order your datastore via https://tuxis.nl/en/pbs

As stated in our previous announcement we had to order extra servers to keep up with the growth.
We deployed our latest server 'pbs006.tuxis.nl' today using all the latest and greatest hardware!

Questions? Feel free to ask!
Click to expand...
Hi Tuxis!
A blog article about this new server and other PBS related news (push sync, removable storage ecc) would be pretty interesting to read.
Looking forward.
 
guerro said:
Hi Tuxis!
A blog article about this new server and other PBS related news (push sync, removable storage ecc) would be pretty interesting to read.
Looking forward.
Click to expand...
Hi!

That was great timing! We just published our article related to our new PBS & functions.
We did not include any information about removable storage, purely because we do not have any experience with this (yet).

You can read the article here

We're always open for feedback and questions.
 
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One last thing before the weekend starts: Since we have PBS accounts available in Ede and Amsterdam, we can setup a sync between those two. If you want redundant backups, please sent us an e-mail on support@tuxis.nl (this feature is not yet in Portal) and we will help you. Only paid account though.

Questions? Don't hesitate to ask!
 
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May i know what is the speed to restore the VM from your PBS?

What would happened if someone on your end configure a PBS storage and restore our VM? what mechanism did you put into place to prevent that?

What is your hardware spec on your PBS?
 
kellogs said:
May i know what is the speed to restore the VM from your PBS?

What would happened if someone on your end configure a PBS storage and restore our VM? what mechanism did you put into place to prevent that?

What is your hardware spec on your PBS?
Click to expand...
I don't work for Tuxis, but to answer the emphasized question, you absolutely should always encrypt your data on the client-side, before it goes to any cloud backup service. The configuration tool for PBS backups in PVE makes it easy.

Tuxis won't have your client-side encryption key, so your data is as safe as encrypted data can be.

The blog post linked up-thread has updates on their latest hardware specs. They've been expanding quite a bit.
 
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