Tuxis launches free Proxmox Backup Server BETA service

leesteken

Famous Member
May 31, 2020
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Hey, is it possible to backup PVE virtual machines using an API key instead of the actual login and password? When logged in with my username and password, everything works fine, but I'm getting the following error when trying to back up my VM using an API key:
Code:
ERROR: VM 100 qmp command 'backup' failed - backup connect failed: command error: backup owner check failed (DB1000@pbs!api-key != DB1000@pbs)
(number in the username (after DB) and api-key names redacted for privacy)
Something like this hit me a quite some time ago: If there are exising backups owned by the user, then an API-key is typically not allowed to access them and backups fail. Change the owner of the existing backups to the API-key and all should work again. At least I think that's how I fixed it.
 
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fabian

Proxmox Staff Member
Staff member
Jan 7, 2016
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@leesteken that's exactly right (and the user that the "owner" API token belongs to will be able to access/manage those backup groups as well!)
 
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tuxis

Well-Known Member
Jan 3, 2014
175
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www.tuxis.nl
The free version is temporarily unavailable sold out*. Running accounts are unaffected. We are getting quite a few requests, which is of course great. We find that the server we create the free accounts on is too busy. So we are going to upgrade that server.

We think most will use it for their home projects, and that's fine. Some will also order an account to test it for their business. To avoid giving those testers the wrong impression, we can't add any more users to it. Paid accounts are still available. Those are on different servers.

If you have a company, and still want to test, please let us know. Then we will create a paid account. If you cancel within a month, and let us know that it does not work as you expected, we will not send an invoice and will, of course, ask you what went wrong (we would prefer you to contact us beforehand :) ).

When new free accounts can be created again, we will post it here.

We would like to thank the free users who helped us with troubleshooting things. And if you are a free user and are having trouble, don't hesitate to create a ticket on https://support.tuxis.nl/en

*It said unavailable but should be sold out. It might assume that running accounts are shut down. This is not the case. We just don't create new ones at this time.
 
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fabian

Proxmox Staff Member
Staff member
Jan 7, 2016
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@hanoon @tuxis posted an announcement and the reasoning behind the current unavailability literally in the post above yours, and it also clearly states on their front page that the free offering is "temporarily sold out".
 
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hanoon

Active Member
Jul 1, 2014
25
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I think it would have made sense to disable the form collecting users' data (with an explanation) rather than keeping it up while they were aware they can't support those free plan beta requests, Instead of promoting paid ones which they can support at the moment

Additionally, If they can't honor the requests that made it through the form, It would have been respectful to respond to the ticket with an apology message (explaining the issue) rather than asking for help getting popular
 

tuxis

Well-Known Member
Jan 3, 2014
175
94
53
Ede, NL
www.tuxis.nl
Hi @hanoon We do not want to ignore your complaint but also prevent misinformation.
Since we placed the announcement, both on the page as in the form, it says that it is not available. And even the ones that did order got a reply that we could not deliver. We are not in it to collect data. In that case, we would have a waiting queue.
Not sure what went wrong or why you chose not to contact us but use this forum. But feel free to mail us via info@tuxis.nl if you want your personal info deleted from our systems (we do not know who you are at this point).

Scherm­afbeelding 2022-12-12 om 10.40.57.png

Scherm­afbeelding 2022-12-12 om 10.44.35.png
 
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hanoon

Active Member
Jul 1, 2014
25
1
28
@tuxis I have no intent to accuse or judge your business model nor derail the focus from your solution in this thread, It was my experience, and frustration that I shared so others are aware and have proper expectations, I'm glad you turned off the form and edited the post above mine to clarify further.

For the sake of everyone's time - I'm clear and hope you resolve your capacity issues to offer the service soon.
 
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Dunuin

Famous Member
Jun 30, 2020
9,020
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Germany
I see why Tuxis stopped adding more free customers. The free PBS server is already at its performance limit with GC tasks (of only 43GB data) failing after running for 20+ hours. Also had some verify tasks with failed chunks and sometimes the backup tasks are failing because the PBS datastore isn't reachable (but the latter could also be a network problem on my side).

But customer support was very fast and friendly so far.

Maybe it would be a good idea if the Proxmox team could add some mechanism that will monitor the IO load, RAM usable and CPU load over the day and then a special type of daily/weekly/monthly schedule that will run the GC/verify/prune tasks at varying times, whenever there is the least load on the server. So the resource utilization could be optimized when running a lot of datastores on a single server for multiple customers?
 
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rason

Member
Nov 19, 2022
70
14
8
Poland
Don't waste your time signing up for their service - I think they just collect users' data at this point.



We can't deliver the free version at the moment. Please follow us at Linkedin. We will post there when we have upgraded the servers.
https://www.linkedin.com/company/tuxis-internet-engineering/

With kind regards,
Vriendelijke groeten,
I strongly disagree with you. As a satisfied customer of Tuxis, I have found their service to be extremely helpful and efficient. I have never felt like they were collecting my data for any nefarious purposes. I understand that the free version may not be available at the moment, but I have full confidence in the Tuxis team to upgrade their servers and provide us with the service we need. I encourage you to follow Tuxis on LinkedIn for updates, as they suggested, and to give their service a try when it becomes available again.
Also, I would like to mention that PBS offers the option to encrypt your backups before sending them. This ensures that Tuxis does not have access to your data, giving you complete control and peace of mind. I have personally used this feature and found it to be extremely helpful in maintaining the security of my data.
 
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