Getting error when running backup qmp command 'query-proxmox-support' failed

[powersupport]

When I run backup in proxmox getting error below

Getting error when running backup qmp command 'query-proxmox-support' failed

I couldn't find a resolution to this problem, can anyone advice?


Thank you.

 

[cheiss]

Hi,
could you please provide the output of pveversion -v and qm config 20436?

This should hopefully give us some information on why this is failing the way it is.

 

[powersupport]

Please find the below details

proxmox-ve: 7.1-1 (running kernel: 5.13.19-2-pve)
pve-manager: 7.1-7 (running version: 7.1-7/df5740ad)
pve-kernel-helper: 7.1-6
pve-kernel-5.13: 7.1-5
pve-kernel-5.4: 6.4-10
pve-kernel-5.3: 6.1-6
pve-kernel-5.13.19-2-pve: 5.13.19-4
pve-kernel-5.4.151-1-pve: 5.4.151-1
pve-kernel-5.4.114-1-pve: 5.4.114-1
pve-kernel-5.4.78-2-pve: 5.4.78-2
pve-kernel-5.4.34-1-pve: 5.4.34-2
pve-kernel-5.3.18-3-pve: 5.3.18-3
pve-kernel-5.3.18-2-pve: 5.3.18-2
ceph: 16.2.7
ceph-fuse: 16.2.7
corosync: 3.1.5-pve2
criu: 3.15-1+pve-1
glusterfs-client: 9.2-1
ifupdown: residual config
ifupdown2: 3.1.0-1+pmx3
ksm-control-daemon: 1.4-1
libjs-extjs: 7.0.0-1
libknet1: 1.22-pve2
libproxmox-acme-perl: 1.4.0
libproxmox-backup-qemu0: 1.2.0-1
libpve-access-control: 7.1-5
libpve-apiclient-perl: 3.2-1
libpve-common-perl: 7.0-14
libpve-guest-common-perl: 4.0-3
libpve-http-server-perl: 4.0-4
libpve-storage-perl: 7.0-15
libqb0: 1.0.5-1
libspice-server1: 0.14.3-2.1
lvm2: 2.03.11-2.1
lxc-pve: 4.0.9-4
lxcfs: 4.0.8-pve2
novnc-pve: 1.2.0-3
proxmox-backup-client: 2.1.2-1
proxmox-backup-file-restore: 2.1.2-1
proxmox-mini-journalreader: 1.3-1
proxmox-widget-toolkit: 3.4-4
pve-cluster: 7.1-2
pve-container: 4.1-2
pve-docs: 7.1-2
pve-edk2-firmware: 3.20210831-2
pve-firewall: 4.2-5
pve-firmware: 3.3-3
pve-ha-manager: 3.3-1
pve-i18n: 2.6-2
pve-qemu-kvm: 6.1.0-3
pve-xtermjs: 4.12.0-1
qemu-server: 7.1-4
smartmontools: 7.2-pve2
spiceterm: 3.2-2
swtpm: 0.7.0~rc1+2
vncterm: 1.7-1
zfsutils-linux: 2.1.1-pve3

qm config 20436
agent: 1
boot: dcn
bootdisk: scsi0
cipassword: **********
cores: 2
cpu: kvm64
ide0: cccs_storage:vm-20436-cloudinit,media=cdrom,size=4M
ide2: none,media=cdrom
ipconfig0: ip=103.1.14.174/24,gw=103.1.14.1
memory: 4096
name: rds-hr02
net0: virtio=8e:08:79:82:a7:67,bridge=vmbr0,firewall=1,rate=2,tag=134
net1: virtio=323:0C:57:A1:5B,bridge=vmbr1,firewall=1,tag=414
numa: 0
ostype: l26
scsi0: cccs_storage:vm-20436-disk-0,size=80G
scsihw: virtio-scsi-pci
smbios1: uuid=b92c1cdb-099c-417c-b150-d4cf09821555
sockets: 1
vmgenid: 900ab70e-f54e-4d69-b0b5-b94327ce751b

 

[cheiss]

Are there maybe any more relevant log messages in the syslog (journalctl -b -e)?

You can also try upgrading you packages to the latest version (or at least libproxmox-backup-qemu0 and pve-qemu-kvm) and reboot (or in the latter case, reboot the VMs).