Hi all,
Is there any way that I can have any objects that users themselves have whitelisted or the global whitelist over ride and be delivered. I have some domains that are getting flagged and even though that they have added the emails to their own whitelist, and I've added both the domain and email addresses to the global whitelist, they are still getting quarantined on the users.
Some of the messages are getting flagged such as:
Spam detection results: 0
AWL -0.081 Adjusted score from AWL reputation of From: address
BAYES_00 -1.9 Bayes spam probability is 0 to 1%
DKIM_INVALID 0.1 DKIM or DK signature exists, but is not valid
DKIM_SIGNED 0.1 Message has a DKIM or DK signature, not necessarily valid
HTML_MESSAGE 0.001 HTML included in message
KAM_DMARC_STATUS 0.01 Test Rule for DKIM or SPF Failure with Strict Alignment
LOTS_OF_MONEY 0.001 Huge... sums of money
RCVD_IN_DNSWL_NONE -0.0001 Sender listed at https://www.dnswl.org/, no trust
RCVD_IN_MSPIKE_H2 -0.001 Average reputation (+2)
SPF_HELO_PASS -0.001 SPF: HELO matches SPF record
SPF_PASS -0.001 SPF: sender matches SPF record
T_SCC_BODY_TEXT_LINE -0.01 -
^^ This domain has some issues with SPF / DKIM / DMARC, however there should be a way for me to override those and allow delivery.
Is there anyway to get the whitelists to respond first before the other mechanisms kick in start blocking the emails?
Its getting tiresome telling the customers that "this isn't an issue on our end but theirs" as the customer doesn't care, they just want to get the emails from them that they whitelist and quite frankly, I agree that they absolutely should. If they deem those emails are safe, or we add them to the global white list, then it should over ride all other mechanisms.
Did I miss something in setting this up?
Thanks.
Is there any way that I can have any objects that users themselves have whitelisted or the global whitelist over ride and be delivered. I have some domains that are getting flagged and even though that they have added the emails to their own whitelist, and I've added both the domain and email addresses to the global whitelist, they are still getting quarantined on the users.
Some of the messages are getting flagged such as:
Spam detection results: 0
AWL -0.081 Adjusted score from AWL reputation of From: address
BAYES_00 -1.9 Bayes spam probability is 0 to 1%
DKIM_INVALID 0.1 DKIM or DK signature exists, but is not valid
DKIM_SIGNED 0.1 Message has a DKIM or DK signature, not necessarily valid
HTML_MESSAGE 0.001 HTML included in message
KAM_DMARC_STATUS 0.01 Test Rule for DKIM or SPF Failure with Strict Alignment
LOTS_OF_MONEY 0.001 Huge... sums of money
RCVD_IN_DNSWL_NONE -0.0001 Sender listed at https://www.dnswl.org/, no trust
RCVD_IN_MSPIKE_H2 -0.001 Average reputation (+2)
SPF_HELO_PASS -0.001 SPF: HELO matches SPF record
SPF_PASS -0.001 SPF: sender matches SPF record
T_SCC_BODY_TEXT_LINE -0.01 -
^^ This domain has some issues with SPF / DKIM / DMARC, however there should be a way for me to override those and allow delivery.
Is there anyway to get the whitelists to respond first before the other mechanisms kick in start blocking the emails?
Its getting tiresome telling the customers that "this isn't an issue on our end but theirs" as the customer doesn't care, they just want to get the emails from them that they whitelist and quite frankly, I agree that they absolutely should. If they deem those emails are safe, or we add them to the global white list, then it should over ride all other mechanisms.
Did I miss something in setting this up?
Thanks.
