Just subscribed our cluster, added sub-accounts for our billing email address and a colleague, but how do a sub account acquire a password to be able to login on maurer-it?
Subscription & Sub-Accounts
- Thread starter stefws
- Start date
If you have issue or question regarding shop.maurer-it.com, the best place is to ask there.
http://shop.maurer-it.com/contact.php
http://shop.maurer-it.com/contact.php
and waste a support ticket on howto use their support portal rather than on our licensed product :/
Anyway maybe someone else knew here and wanted to share
Anyway maybe someone else knew here and wanted to share
That is a public contact form. It will not deduct from your "support tickets" included in your server-subscriptions.
The reason they are guiding your to the Maurer-It contact form is, because its a question related to the services rendered by maurer-it.com and not a Proxmox-issue. They also might have different staff handling those contact form questions.
Last time i used the contact form (on a shop maurer-it related issue) it took em 30 minutes to reply (during business hours) - pretty good if you ask me.
The reason they are guiding your to the Maurer-It contact form is, because its a question related to the services rendered by maurer-it.com and not a Proxmox-issue. They also might have different staff handling those contact form questions.
Last time i used the contact form (on a shop maurer-it related issue) it took em 30 minutes to reply (during business hours) - pretty good if you ask me.