New Subscription Model

E

ejc317

Member
Oct 18, 2012
263
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I have a few things to ask / say. Just saw 3.1 being released and upgraded. Now all my users get this really annoying "no valid subscription notice".

So basically what was free now comes for $4 per CPU ...

I am initially OK with this as I think you guys do work but I'd rather donate $30 than have to pay for this. Also is this going to be like hostbill where the software went from $200 to 1,500 in a year?

Seem's a bit annoying as I now have 30 users asking WTF is going on with the subscription
 
Also just saw

1) Price is quoted on monthly basis but then the purchase is annual

2) there's a mandatory 20% VAT? we're not residents of your country ... why VAT?
 
ejc317 said:
1) Price is quoted on monthly basis but then the purchase is annual
Click to expand...

yes

ejc317 said:
2) there's a mandatory 20% VAT? we're not residents of your country ... why VAT?
Click to expand...


No. VAT is automatically calculated if you login with your account (assuming you set your country correctly).
No VAT if you are outside EU, or you have a valid VATID.
 
dietmar said:
You may have noticed that we recently lowered the prices for community subscription by 50%!
Click to expand...

Can we pay monthly? We scale pretty quickly ... so paying for annual is a bit tough given the nodes are min 4 x cpu each
 
Cannot afford 50 EUR subscription because you are buying too many quad socket servers (minimum!)?

OK, but, how much sympathy are you really expecting?
 
dietmar said:
You may have noticed that we recently lowered the prices for community subscription by 50%!
Click to expand...

Can you think about community subscription model based in the number of virtual servers like SolusVm slaves?
We have 4 small servers whith 3 virtual servers each one. That is 12 virtual servers, but because they are not in one server, we need to pay 4x licenses :S
 
dietmar said:
No, we will not change the subscription model.
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I've been following this saga re: your new pricing for the past few days. I have to make a comment ... and you can choose to take it constructively (or not ... obviously):

You severely lack in tact and manners. Some of your responses have been downright rude and recalcitrant regarding any suggestion or input on the model you and your company have chosen. It portrays you as entirely unprofessional and someone with whom I do NOT want to do business with. This is regardless of how much flaming community members have given you and Proxmox. You represent your company and its image is everything.

Do you not have the saying in your country: "If you have nothing nice to say, don't say anything"? If not ... you need to adopt it.
:p
 
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Russell Shaffer said:
I've been following this saga re: your new pricing for the past few days. I have to make a comment ... and you can choose to take it constructively (or not ... obviously):

You severely lack in tact and manners. Some of your responses have been downright rude and recalcitrant regarding any suggestion or input on the model you and your company have chosen. It portrays you as entirely unprofessional and someone with whom I do NOT want to do business with. This is regardless of how much flaming community members have given you and Proxmox. You represent your company and its image is everything.

Do you not have the saying in your country: "If you have nothing nice to say, don't say anything"? If not ... you need to adopt it.
:p
Click to expand...

+1

Sent from my Galaxy Nexus
 
Yes, they are very brusque. They are from Austria. This is them, telling you how it is as directly as they can. Without trying to feed into stereotypes, that is how things are done in Austria. They are not trying to be rude. They may slip a little bit in light of the tremendous rudeness hurled at them these last few days, but mostly what you are seeing is cultural.

If you demand other people to adopt your country's standards/values/morals/practices or you will not buy from them, that is definitely your prerogative, but in this case, you will miss out on one of the best deals in virtualization by doing so.

That of course leaves aside the issue of coming to someone else's free support forum and telling them how they "need to" behave. But I guess if you're going to lecture on a topic, it helps to establish that you are an expert.
 
jdw said:
Yes, they are very brusque. They are from Austria. This is them, telling you how it is as directly as they can. Without trying to feed into stereotypes, that is how things are done in Austria. They are not trying to be rude. They may slip a little bit in light of the tremendous rudeness hurled at them these last few days, but mostly what you are seeing is cultural.

If you demand other people to adopt your country's standards/values/morals/practices or you will not buy from them, that is definitely your prerogative, but in this case, you will miss out on one of the best deals in virtualization by doing so.

That of course leaves aside the issue of coming to someone else's free support forum and telling them how they "need to" behave. But I guess if you're going to lecture on a topic, it helps to establish that you are an expert.
Click to expand...

This.

Is it rude? No.
Is it direct? Yes.
 
jdw said:
Yes, they are very brusque. They are from Austria. This is them, telling you how it is as directly as they can. Without trying to feed into stereotypes, that is how things are done in Austria. They are not trying to be rude. They may slip a little bit in light of the tremendous rudeness hurled at them these last few days, but mostly what you are seeing is cultural.

If you demand other people to adopt your country's standards/values/morals/practices or you will not buy from them, that is definitely your prerogative, but in this case, you will miss out on one of the best deals in virtualization by doing so.

That of course leaves aside the issue of coming to someone else's free support forum and telling them how they "need to" behave. But I guess if you're going to lecture on a topic, it helps to establish that you are an expert.
Click to expand...

I've worked for the past 17 years with people from India to Brazil to Russia and everywhere in between. Seriously, I'm actually laughing as I type this in that someone would be "informing" me of these cultural differences. I make my living working with people from around the globe.

If they (Proxmox staff) want to do business outside of THEIR own cultural little world beyond the scope that they have been already doing, then yes ... I do expect THEM to be culturally aware of how the business world runs.

Lastly, I know the difference between someone being frank vs recalcitrance and rudeness. If I spoke (or wrote) to a prospective customer in that manner, I would be out of a job (or very close to being so).
 
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Did anyone figured out how to calculate CPUs for subcription? By sockets? By cores? By mythic foreign CPUs?
 
It has been stated a few times in all the fighting that it is per SOCKET
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May you give me a link to official position for this statement?
I am confused by this quote from web ui:
CPUs - 4 x Intel(R) Xeon(R) CPU E5-2609 0 @ 2.40GHz (1 Socket)
Click to expand...
 
cirroz said:

May you give me a link to official position for this statement?
Click to expand...
Just look at the pricing at http://proxmox.com/proxmox-ve/pricing

cirroz said:
I am confused by this quote from web ui:
CPUs - 4 x Intel(R) Xeon(R) CPU E5-2609 0 @ 2.40GHz (1 Socket)
Click to expand...

It's 1 subscription you need.

@dietmar: It might be better to write "Socket" instead of "CPU" in the pricing plan and the subscription agreement, since people (both customers and salespersons) always get confused about Socket, CPU, Core and HT. "Socket" is the only clear physical (and easy countable) statement that can hardly be misinterpreted.

Best regards,
Michael
 
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