Cant stop VM from panel

[Dvizhok99]

Hello.

While stopping the server from the panel I get this message

TASK ERROR: VM quit/powerdown failed - got timeout

I can stop the server from the console without problems
qm stop ID



pveversion
pve-manager/5.2-11/13c2da63 (running kernel: 4.15.18-8-pve)

 

[Belokan]

Hi,
Have you installed qemu agent in the guest ?

 

[dcsapak]

shutdown and stop are 2 different commands, i guess if you would do "qm shutdown ID" you also would get the timeout

some guest os require that you configure acpi actions (e.g. windows, or some ubuntu desktop versions)

a possible solution would be to install the guest agent, then the poweroff does not use acpi anymore but the guest agent

 

[Dvizhok99]

Hi,
Have you installed qemu agent in the guest ?

A have this options
qemu agent Disabled

 

[Dvizhok99]

a possible solution would be to install the guest agent, then the poweroff does not use acpi anymore but the guest agent

What guest agent are we talking about?

 

[tim]

You can find detailed instructions in our wiki regarding qemu guest agent:
https://pve.proxmox.com/wiki/Qemu-guest-agent

 

[Dvizhok99]

You can find detailed instructions in our wiki regarding qemu guest agent:
https://pve.proxmox.com/wiki/Qemu-guest-agent

I installed everything as per instructions, but the error is the same.

 

[tim]

Are the changes in the options view of the VM still pending (red text)?
If so please stop the VM, restart and than try to shutdown again.
Which guest OS is running in the VM?

 

[Dvizhok99]

Are the changes in the options view of the VM still pending (red text)?

Yes, qemu Agent is enabled .

If so please stop the VM, restart and than try to shutdown again.

I can’t do a reboot after stopping.

Which guest OS is running in the VM?

There is nothing yet installed, it is being launched Ubuntu server 18.10

 

[tim]

There is nothing yet installed, it is being launched Ubuntu server 18.10

I just installed a ubuntu 18.10 server VM with default configs and the shutdown command works without any additional settings, even without the qemu guest agent. Can you please post your vm config.

 

[Dvizhok99]

I just installed a ubuntu 18.10 server VM with default configs and the shutdown command works without any additional settings, even without the qemu guest agent. Can you please post your vm config.

agent: 1
bootdisk: scsi0
cores: 1
ide2: local:iso/ubuntu-18.10-live-server-amd64.iso,media=cdrom
memory: 512
net0: virtio=26:BC:95:3B:A9:59,bridge=vmbr1,rate=12
ostype: l26
scsi0: local-zfs:vm-8328-disk-0,size=25G
smbios1: uuid=766edfa6-b93b-4b81-89fd-42515eef7c66
usb0: spice
vga: qxl
vmgenid: 93c6c49d-d21d-4a43-a75b-7e88fcd899f7