Issues installing proxmox on Lenovo X3850 X6

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KennethD

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Apr 8, 2022
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Hi Everyone

I have an issue that might have been posted before, but i hope you can help me anyway.
I am fairly new to Proxmox, have been running it at home for some time now and want to migrate from Hyper-V on Windows server to Proxmox in our local eSport club.
We lucky to have a Lenovo X3850 X6 with 1.5TB of memory for game servers.

When i run the Proxmox installer from USB, the installer loads the install screen and created a ram drive.. and then reboots without warning.
I have tried to:
- use different USB sticks
- use Proxmox v. 7, 8 and 9 installers
- played around with different install parameters
- disabled different BIOS settings, like UEIF, secure boot and so on

But i seem to be stuck with the same behavior.
If anyone can help it will be much appreciated.

My next move will be to take out the NVME disk and install Proxmox on a newer desktop pc, and then move the NVME back to my server. Anyone tried that?

Thanks in advance.
 
Could you please check the IMM event log for any entries recorded at the exact moment of the reboot?

If you have not tried yet, you can also try running the installer in debug mode which might show more accurately why the installer is failing.
 
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i will try that. I can add that i tried to both install a clear Debian and load a Debian live CD, with the exact same result.
 
Installing Proxmox via another system is possible as Proxmox, just like Linux, is not specific to the hardware. You'll might need to fix the bootloader and network configuration. But I doubt that will work around your current issue.

Your problem sounds like a hardware issue or Linux incompatibility. Proxmox uses a very recent Ubuntu kernel but when an much older Debian kernel caused the same issues, it's not likely a Linux incompatibility that can be fixed with a motherboard BIOS update. Although you could try that anyway, as it can fix incompatibilities, especially on older hardware.

Or maybe some of the additional hardware or PCI(e) add-in cards are causing trouble because Proxmox has IOMMU enabled by default since kernel version 6.8. Try turning VT-d completely off in the motherboard BIOS as some hardware does not work well with it.
 
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Update: I tried to install Promox on my NVME in another computer (older desktop), it when completely fine.
Moved the NVME back on to my server with Promox installed, same problem. Just a boot recycle.
I have just tried to install Proxmox 9.2 from a USB stick again and catch errors with IMM, and got the errors i have attached.

Also, sadly i cannot locate the VT-d settings in Bios.
 

Attachments

  • IMM_error01.png
    IMM_error01.png
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Since Proxmox 7, 8 and 9 all reboot at the same stage, I’d suspect the Lenovo firmware or hardware rather than the installer USB.

First, update the BIOS/UEFI and IMM firmware, then check the system event logs after the reboot. If possible, also test with less RAM installed, as 1.5TB memory initialization could expose a DIMM or firmware issue.

Installing Proxmox on the NVMe using another PC can work, but I’d only use it as a test. If it still reboots after moving the NVMe back into the X3850 X6, the problem is almost certainly with the server/kernel compatibility rather than the installer.
 
i tried with the following parameters that was recommended by AI:

linux /boot/linux26 ro ramdisk_size=16777216 rw quiet splash=silent_proxtui nomodeset modprobe.blacklist=shpchp nvme_core.default_ps_max_latency_us=0 intel_iommu=off

Same problem sadly. IMM eventlog shows the same generic errors as well.
 
KennethD said:
i tried with the following parameters that was recommended by AI:

linux /boot/linux26 ro ramdisk_size=16777216 rw quiet splash=silent_proxtui nomodeset modprobe.blacklist=shpchp nvme_core.default_ps_max_latency_us=0 intel_iommu=off

Same problem sadly. IMM eventlog shows the same generic errors as well.
Click to expand...
I have the same issue with my lenovo m720q, tried the same command, same problem, i booted a live debian 13 usb and managed to install debian 13 on the NVME and it went success in first try, but when i booted from that NVME, it rebooted when i clicked the "debian/unx linux", sometimes it crashes on creating LVs, creating partitions, or at ~45% when installing proxmox. EDIT: sometimes it crashes at the start where it gather the IP, or finds the ISO.
 
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And the lenovo m720q is new, so as all Parts?
The Bios Version and the Bios Batterie same?
Is the lenovo m720q a real Server Hardware or more a tiny desktop PC?
 
news said:
And the lenovo m720q is new, so as all Parts?
The Bios Version and the Bios Batterie same?
Is the lenovo m720q a real Server Hardware or more a tiny desktop PC?
Click to expand...
Disabling turbo mode in bios worked for me, you should try it too.
 
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