Problem adding mailboxes to the blacklist

[Soporte_Tecnico]

We're having trouble adding mailboxes or domains to the blacklist. We've had two issues.

First situation: We add the mailbox or domain, then try sending from that mailbox/domain to a domain configured in the Mail Gateway, and the email is accepted, which is incorrect.
Second situation: We add the mailbox or domain, then reload the interface, and the mailbox/domain is deleted.

We appreciate a response.
Best regards.

 

[Stoiko Ivanov]

First situation: We add the mailbox or domain, then try sending from that mailbox/domain to a domain configured in the Mail Gateway, and the email is accepted, which is incorrect.

please share the logs of such a mail and the relevant part of your rule system (`pmgdb dump --rules active`)

Second situation: We add the mailbox or domain, then reload the interface, and the mailbox/domain is deleted.

This sounds odd as well - try with a fresh browser - and check for errors in the browser console

I hope this helps!