vzdump backup status (proxmox) : backup failed: could not get storage information for 'backup': mkdir /mnt/storage-box: File exists a

[donillo]

Hi guys,

since a short time I get this error message when trying to backup my VMs:

vzdump backup status (proxmox) : backup failed: could not get storage information for 'backup': mkdir /mnt/storage-box: File exists at /usr/share/perl5/PVE/Storage/DirPlugin.pm line 137.

Does anyone know this error or do you have any ideas what's wrong? Before the backup task worked perfectly.

Many thanks in advance!
Greetings

 

[fiona]

Hi,
what does ls -l /mnt show and what is your pveversion -v?

 

[donillo]

Hi,

root@proxmox ~ # ls -l /mnt
ls: cannot access '/mnt/storage-box': Host is down
total 0
d????????? ? ? ? ?            ? storage-box

root@proxmox ~ # pveversion -v
proxmox-ve: 6.3-1 (running kernel: 5.4.44-2-pve)
pve-manager: 6.3-6 (running version: 6.3-6/2184247e)
pve-kernel-5.4: 6.3-7
pve-kernel-helper: 6.3-7
pve-kernel-5.4.103-1-pve: 5.4.103-1
pve-kernel-5.4.44-2-pve: 5.4.44-2
pve-kernel-4.15.18-30-pve: 4.15.18-58
ceph-fuse: 12.2.11+dfsg1-2.1+b1
corosync: 3.1.0-pve1
criu: 3.11-3
glusterfs-client: 5.5-3
ifupdown: 0.8.35+pve1
libjs-extjs: 6.0.1-10
libknet1: 1.20-pve1
libproxmox-acme-perl: 1.0.7
libproxmox-backup-qemu0: 1.0.3-1
libpve-access-control: 6.1-3
libpve-apiclient-perl: 3.1-3
libpve-common-perl: 6.3-5
libpve-guest-common-perl: 3.1-5
libpve-http-server-perl: 3.1-1
libpve-storage-perl: 6.3-7
libqb0: 1.0.5-1
libspice-server1: 0.14.2-4~pve6+1
lvm2: 2.03.02-pve4
lxc-pve: 4.0.6-2
lxcfs: 4.0.6-pve1
novnc-pve: 1.1.0-1
proxmox-backup-client: 1.0.10-1
proxmox-mini-journalreader: 1.1-1
proxmox-widget-toolkit: 2.4-6
pve-cluster: 6.2-1
pve-container: 3.3-4
pve-docs: 6.3-1
pve-edk2-firmware: 2.20200531-1
pve-firewall: 4.1-3
pve-firmware: 3.2-2
pve-ha-manager: 3.1-1
pve-i18n: 2.2-2
pve-qemu-kvm: 5.2.0-3
pve-xtermjs: 4.7.0-3
qemu-server: 6.3-8
smartmontools: 7.2-pve2
spiceterm: 3.1-1
vncterm: 1.6-2
zfsutils-linux: 2.0.3-pve2
root@proxmox ~ #

OK it seems that the host is down, but why? Must I mount the backup sapce manually?

 

[Tapio Lehtonen]

Check what other errors are in /var/log/syslog, about the same time that backup fails. Check other logs if nothing in syslog.

 

[donillo]

OK, I had to complete remount the backup-server. Very strange... Thanks for your help.