User cannot whitelist or deliver spam

gbr

Active Member
May 13, 2012
110
1
38
Hi,

I use LDAP for my users. I have a user that, when he clicks on whitelist or deliver in the SPAM Report, only gets a blank display. The email is not release or whitelisted.

Any idea what's going on? It works for others.

Gerald
 

dcsapak

Proxmox Staff Member
Staff member
Feb 1, 2016
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can you check the javascript console in the browser? seems like a js error
 

gbr

Active Member
May 13, 2012
110
1
38
I have another user with the same error. Not being a web developer, how do I open the javascript console in Firefox, and what am I looking for?

Gerald
 

dcsapak

Proxmox Staff Member
Staff member
Feb 1, 2016
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normally pressing 'f12' opens the developer options, then click on 'Console'
any errors should be highlighted (most of the time yellow or red)
 

gbr

Active Member
May 13, 2012
110
1
38
I'm not sure what I'm looking for. I now have two users with the same issue.
pmg1.png
 

dcsapak

Proxmox Staff Member
Staff member
Feb 1, 2016
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428
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1. try without adblock plus
2. click on 'Console' right of 'Inspector' and check for errors
 

gbr

Active Member
May 13, 2012
110
1
38
I disabled adblock for PMG. No difference. I didn't expect any, since I've been able to whitelist, etc from this desktop for other users. It's just these 2 that I'm having issues with right now.

1582130577325.png
 

dcsapak

Proxmox Staff Member
Staff member
Feb 1, 2016
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428
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please make sure that javascript can run, it seems like javascript is not executed at all....
 

gbr

Active Member
May 13, 2012
110
1
38
Javascript runs. If I do this with my SPAM email, it works. On the same computer, still logged in as me, if I do this as one of the users having issues, the page is blank.
 

dcsapak

Proxmox Staff Member
Staff member
Feb 1, 2016
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something is blocking our javascript code, since one of the very first things it does is print 'Starting PMG Manager' in 'pmgmanagerlib.js?ver=2.1-5:153' which is not displayed in your screenshot
 

gbr

Active Member
May 13, 2012
110
1
38
I can have two tabs open. One with my access to PMG to blacklist someone, and one with another user. Mine works, the other one doesn't. Same browser, same login, same time.

Gerald
 

dcsapak

Proxmox Staff Member
Staff member
Feb 1, 2016
4,573
428
103
31
Vienna
One with my access to PMG to blacklist someone, and one with another user. Mine works, the other one doesn't. Same browser, same login, same time.
those sentences conflict with each other, is it the same login(user) or not

you cannot be logged in the same browser with 2 separate credentials...
 

gbr

Active Member
May 13, 2012
110
1
38
I've done it before. I get emails (3 different addresses) with links to delete or blacklist the email. I click on the link for each address. The browser opens 3 tabs to PMG, each tab says the email has been blacklisted or deleted. So, not an actual login, but a keyed response via PMG's spam email.
 

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