Upgrade wants to remove proxmox-ve

[fammed]

I have four systems with Proxmox subscriptions. All subs were purchased through a reseller. Sometimes the subscriptions become invalid even though the accounts are paid in full. When the sub is invalid, I cannot obtain patches for the system.

I need to maintain a current patch state for HIPAA compliance and when systems are out of compliance, managers become concerned because cybersecurity emails them daily to let them know they have non-conforming systems. These emails come to me and can directly influence compensation.

Today is the third week I have not been able to get patches for one of my systems. We have had a support ticket in for two weeks with the reseller.

I have deb files on another Proxmox 7.4-3 system I can copy to the "broken" system however I need to know the order in which to install them.

I have tried dpkg -i *.deb but there are dependencies, in particular proxmox-ve package. How can I fix this error? Is removing proxmox-ve really the way to go about this?

# apt-get -f install
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
  libjemalloc2 pve-headers-5.15.85-1-pve pve-kernel-5.15.83-1-pve pve-kernel-helper
Use 'apt autoremove' to remove them.
The following packages will be REMOVED:
  proxmox-ve
0 upgraded, 0 newly installed, 1 to remove and 1 not upgraded.
1 not fully installed or removed.
After this operation, 28.7 kB disk space will be freed.
Do you want to continue? [Y/n] y
W: (pve-apt-hook) !! WARNING !!
W: (pve-apt-hook) You are attempting to remove the meta-package 'proxmox-ve'!
W: (pve-apt-hook)
W: (pve-apt-hook) If you really want to permanently remove 'proxmox-ve' from your system, run the following command
W: (pve-apt-hook)       touch '/please-remove-proxmox-ve'
W: (pve-apt-hook) run apt purge proxmox-ve to remove the meta-package
W: (pve-apt-hook) and repeat your apt invocation.
W: (pve-apt-hook)
W: (pve-apt-hook) If you are unsure why 'proxmox-ve' would be removed, please verify
W: (pve-apt-hook)       - your APT repository settings
W: (pve-apt-hook)       - that you are using 'apt full-upgrade' to upgrade your system
E: Sub-process /usr/share/proxmox-ve/pve-apt-hook returned an error code (1)
E: Failure running script /usr/share/proxmox-ve/pve-apt-hook

 

[dcsapak]

Hi,
no you should not remove the proxmox-ve package, since that has also dependencies which are important.

theoretically copying all relevant .deb files and installing them should work, though i would probably use 'apt install ./*.deb' instead (apt can resolve issues while dpkg can not)

also if you have problem with the reseller/your subscription and the the reseller is not responsive, i'd open a ticket at https://shop.proxmox.com/ (click 'contact us') and explain the situation
maybe they can ask the reseller what the problem is

also maybe this could be interesting for you: https://pom.proxmox.com/
this can manage updates/subscriptions offline and may help in such situations? (not sure though)

 

[fammed]

Thanks for the info on POM and about contacting shop.proxmox.com. We have done this in the past and may need to again if this is not resolved soonly.

For now, I have the packages on the system so would really like to try and resolve this. I think once the sub is enabled again, I may still have the issue with `proxmox-ve` package since what `apt` is telling me is that it cannot remove `proxmox-ve` even when giving it the upgraded package.

I started with `dpkg -i *.deb` in `/apt/cache/archives` and there were just too many dependent packages to complete succesfully.

apt install on the collection of packages is stuck a little

# apt install ./*.deb
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
 proxmox-ve : Depends: proxmox-kernel-helper but it is not installed
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).

I then went to apt and it appears there are dependencies among these four packages so I tried these all of them at once:

# apt install ./pve-kernel-5.15.102-1-pve_5.15.102-1_amd64.deb ./proxmox-kernel-helper_7.4-1_all.deb ./proxmox-ve_7.4-1_all.deb  ./pve-manager_7.4-3_amd64.deb
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
You might want to run 'apt --fix-broken install' to correct these.
The following packages have unmet dependencies:
 proxmox-ve : Depends: proxmox-kernel-helper but it is not installed
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).

There is a newer proxmox-ve package (7.4-1) present so I really need to know how to get that installed. I suppose I could try and force it with `dpkg` but this isn't usually the best idea unless the dependencies can be safely ignored.

# ls -lart | grep proxmox
-rw-r--r-- 1 root root   123296 Feb 21 10:28 libproxmox-acme-plugins_1.4.4_all.deb
-rw-r--r-- 1 root root    10500 Feb 21 10:28 libproxmox-acme-perl_1.4.4_all.deb
-rw-r--r-- 1 root root    15300 Mar 20 08:24 proxmox-kernel-helper_7.4-1_all.deb
-rw-r--r-- 1 root root     6272 Mar 20 15:19 proxmox-ve_7.4-1_all.deb
-rw-r--r-- 1 root root   128896 Mar 22 07:26 proxmox-widget-toolkit_3.6.3_all.deb

 

[fammed]

In case it helps anyone else, it looks like I needed to `apt install -f` the 7.4 kernel helper package and then the proxmox-ve package was picked up by apt and installed.

I compared the final list of installed packages with another system that has a working subscription.
After a reboot all seems OK.

# apt install -f ./proxmox-kernel-helper_7.4-1_all.deb
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Correcting dependencies... Done
Note, selecting 'proxmox-kernel-helper' instead of './proxmox-kernel-helper_7.4-1_all.deb'
The following packages were automatically installed and are no longer required: 
   libjemalloc2 pve-headers-5.15.85-1-pve pve-kernel-5.15.83-1-pve
Use 'apt autoremove' to remove them.
The following packages will be REMOVED:
   pve-kernel-helper
The following NEW packages will be installed:
   proxmox-kernel-helper
 0 upgraded, 1 newly installed, 1 to remove and 1 not upgraded.

 

[Neobin]

I have four systems with Proxmox subscriptions. All subs were purchased through a reseller. Sometimes the subscriptions become invalid even though the accounts are paid in full. When the sub is invalid, I cannot obtain patches for the system.

I need to maintain a current patch state for HIPAA compliance and when systems are out of compliance, managers become concerned because cybersecurity emails them daily to let them know they have non-conforming systems. These emails come to me and can directly influence compensation.

Today is the third week I have not been able to get patches for one of my systems. We have had a support ticket in for two weeks with the reseller.

Reading all this, I would highly consider purchasing the next time respectively before/on renewal directly from Proxmox...

 

[robertut]

Reading all this, I would highly consider purchasing the next time respectively before/on renewal directly from Proxmox...

That's not always possible. For example certain state-owned customers are only allowed to do purchases via tenders where usually Proxmox doesn't apply by itself.

 

[Neobin]

That's not always possible. For example certain state-owned customers are only allowed to do purchases via tenders where usually Proxmox doesn't apply by itself.

Oh, okay. Thanks for this information.