subscription key

[sheebz]

heeey

so i originally accidentally bought a 1cpu subscription key to play around on my pc while i got my main server running. i emailed in and got it switched and paid for an extra cpu added to my subscription, but now when i try to add the key it gives me an error for not enough sockets? am i missing something or do i need to change anything in my server settings?

 

[t.lamprecht]

You should have got another subscription key when switching to a dual-socket one, can you try that one. You can see all subscription keys in the shop.
https://shop.proxmox.com/

Else please contact the shop team.

 

[sheebz]

yeah i definitely never got a new key, in email or in the shop.

i did message them, but it took 3 days to get a response to upgrade my subscription. so figured id try here to see if i was doing something wrong. but i guess ill just have to wait until they respond

 

[t.lamprecht]

I mean, it's the holiday seasons 24th to 26th is often off for the whole office here in Austria.

If you got an shop account and paid the upgrade the new key should be listed there already IIRC, but I'm not in the shop team so YMMV, that's why I recommend keeping communications about such stuff at the respective channels.

 

[sheebz]

I mean, it's the holiday seasons 24th to 26th is often off for the whole office here in Austria.

If you got an shop account and paid the upgrade the new key should be listed there already IIRC, but I'm not in the shop team so YMMV, that's why I recommend keeping communications about such stuff at the respective channels.

as i said,

yeah i definitely never got a new key, in email or in the shop.

i did message them, but it took 3 days to get a response to upgrade my subscription. so figured id try here to see if i was doing something wrong. but i guess ill just have to wait until they respond

 

[t.lamprecht]

Yeah and as I said, public holidays, ensure you actually paid and keep communicating in the correct channels. If you have an issue with the subscription key the community forum won't be it.

 

[sheebz]

Aye aye. Sorry for resorting to the support forum to see if I was doing something wrong why my code wasn’t working.

Great customer service man. Did I just waste $300 on a subscription to your software? You aren’t really coming out of the gate too hot on your last couple responses. A little less sarcasm and talking to me like I’m stupid and a little more useful help would be much appreciated

Either that or you can TeLl YoUr ShOp TeAm to refund my subscription and I’ll give it to VMware or one of the 50 others I could’ve chosen.

 

[t.lamprecht]

Aye aye. Sorry for resorting to the support forum to see if I was doing something wrong why my code wasn’t working.

Nothing that needs any excuse, just tried to communicate that you won't get help here about that problem and navigate you to the correct channels.

Great customer service man.

This isn't the customer support, so if you're a customer then please open a ticket in the shop if you have issues with payment/subscription itself or, once the subscription status is cleared, the enterprise support for actual support requests regarding Proxmox VE.

A little less sarcasm and talking to me like I’m stupid and a little more useful help would be much appreciated

I did not meant to use sarcasm and responded honestly, I only tried to repeatedly route you to the correct communication channels for the issue at hands and give reasons for why there can be a higher delay on weekends and/or public holidays.

As Proxmox VE is 100% open source, licensed under the AGPLv3, you can still use Proxmox VE for evaluation and initial setup with the no-subscription repository until the subscription status cleared.

I just cannot help more about this issue here in the community forum, I'm afraid.

 

[tom]

Either that or you can TeLl YoUr ShOp TeAm to refund my subscription and I’ll give it to VMware or one of the 50 others I could’ve chosen.

Not sure what you expect.

You requested a upgrade of your existing service - we offer this free of charge, just to note - and you got all this within one business day - so zero reason to complain.

 

[sheebz]

Not sure what you expect.

You requested a upgrade of your existing service - we offer this free of charge, just to note - and you got all this within one business day - so zero reason to complain.

wasnt complaining. was getting a point across. i forgot it was christmas, not a big deal in my house. so that was my mistake. i simply said i was reaching out to see if i was doing something wrong or had to change anything in the command line for the code to work. buddies comments seemed very passive aggressive to me and i didnt appreciate it. i was reaching out for help and felt i shouldn't be given sarcastic passive aggressive responses in return.

i would assume an upgrade would be free of charge if im buying a subscription - to something i can get for free aside from the "enterprise repository". i'm supporting your company and brand. $300 CAD/year is not something i normally do in these cases, but decided i would do it to ensure the best running program i can get since im new to servers and hypervisors.

im a purchaser IRL. i look for the best deals and the best customer service. through all my research i landed on proxmox being the best product, game my money for a subscription, then was met with rude responses when i didnt know what was happening with my subscription key.

a simple "sit tight, they will be sending out a new key soon" would've been suffice. not, "I mean, it's the holiday seasons 24th to 26th is often off for the whole office here in Austria.

If you got an shop account and paid the upgrade the new key should be listed there already IIRC, but I'm not in the shop team so YMMV, that's why I recommend keeping communications about such stuff at the respective channels."

this is a support forum. give support where its needed. dont be a jerk just because you know more than the person asking the question. thats a very good way to lose a customer.

i made a mistake by not remembering it was christmas break. it was 11 oclock at night and i was wondering why my key wasnt working after i got the upgrade. i was not aware a new key would be needed, i assumed it would just update the current key automatically.

so again, i apologize for the mixup on my end. but that still doesnt make it ok to get passive aggressive and rude comments to my question. especially when im paying for a subscripton on an open source product that i can get a majority of the usage out of the software in the "free" tier.