Hello,
We have a rule to block spam which has a score over 10.
This gets rid of quite a lot of spam, but we just had a false positive with CTASD_SPAM_CONFIRMED
With a score of 100, this totally legitimate email got deleted.
Is there a way to reject spam during the SMTP dialog so that the sender is notified ?
And how can we report the false positives ?
I found this on Cyren:
As best practice, CYREN recommends that customers check their emails during the SMTP dialog and reject messages categorized as spam before the email server accepts them. Advantages of this approach are that the responsibility for the email is not transferred to the receiving server and that the sender receives an error notification about unsuccessful delivery. This guarantees that the sender will be notified that their email could not be delivered in the highly unlikely case of a false positive.
We have a rule to block spam which has a score over 10.
This gets rid of quite a lot of spam, but we just had a false positive with CTASD_SPAM_CONFIRMED
With a score of 100, this totally legitimate email got deleted.
Is there a way to reject spam during the SMTP dialog so that the sender is notified ?
And how can we report the false positives ?
I found this on Cyren:
As best practice, CYREN recommends that customers check their emails during the SMTP dialog and reject messages categorized as spam before the email server accepts them. Advantages of this approach are that the responsibility for the email is not transferred to the receiving server and that the sender receives an error notification about unsuccessful delivery. This guarantees that the sender will be notified that their email could not be delivered in the highly unlikely case of a false positive.
