[SOLVED] Proxmox VE license, possible to convert ?

[alfinium]

Hello

I have currently an infrastructure with 3 servers, dual sockets.
During the order, I took 6 single CPU proxmox licenses... (I saw my mistake too late) and I cannot install them on the servers.
Is it possible to convert them to 3 licenses dual sockets ?

Thanks in advance

 

[tom]

Is it possible to convert them to 3 licenses dual sockets ?

yes, just get in touch with the seller.

in case you purchased directly - https://shop.proxmox.com/contact.php

 

[alfinium]

Thanks Tom, I used the contact link. My licenses have been changed, and now everything is OK.
(the support has been very quick, many thanks Christine !)

 

[lsullivan]

I am curious, what level of license got such quick support attention? Our mistake on purchasing singles of community edition when I needed duals has been open for a day with no response yet (submitted under company purchasing account, not this account).

 

[Neobin]

I am curious, what level of license got such quick support attention? Our mistake on purchasing singles of community edition when I needed duals has been open for a day with no response yet (submitted under company purchasing account, not this account).

For reference:
https://forum.proxmox.com/threads/bought-wrong-cpu-socket-license.117386/#post-507882

 

[tom]

I am curious, what level of license got such quick support attention? Our mistake on purchasing singles of community edition when I needed duals has been open for a day with no response yet (submitted under company purchasing account, not this account).

You cannot get answers from the shop team on public holidays (1st of November, Austria).

 

[leesteken]

I am curious, what level of license got such quick support attention? Our mistake on purchasing singles of community edition when I needed duals has been open for a day with no response yet (submitted under company purchasing account, not this account).

This is the community forum where volunteers are spending their free time. Open a support ticket if you want guaranteed response times (depending on your license). For license issues your need to contact your (re)seller.