Proxmox Support tickets

[tonyphan]

If I buy BASIC subscription for a server with 4 sockets, how many subscription do I need and how many support tickets do I get per year. Your response is greatly appreciated.
Regards,
Tony

 

[justinclift]

You've seen this yeah?

https://shop.proxmox.com/index.php?rp=/store/proxmox-ve-standard

The "Proxmox VE Standard Subscription 4 CPUs/year" entry there seems to be what you want.

Also, are you needing the backup server or mail gateway or any third party products?

 

[tonyphan]

Yes, I have seen the link of the pricing. What I really want to know is do we buy subscription based on the number of servers or sockets. So if I have a server with 4 sockets, do I need to buy 4 subscriptions or 1? and if I have to buy 4 subscriptions for it, are the support tickets I will get be 4 times more of whichever subscription option I chose?
No, I'm not looking for any third party products at this point. Thank you.

 

[leesteken]

I believe that for each server, you need to buy a subscription with the right number of CPUs (which is the number of filled sockets), otherwise the subscription key will not be valid.
I would expect the support tickets to be per subscription (which would make it per server), but I don't really know much about these things...

It might be best to contact the shop (Proxmox sales office) via the website contact form to make sure: https://shop.proxmox.com/submitticket.php?step=2&deptid=1
Please let us know their answer to inform others with the same (and quite reasonable) questions.

 

[tonyphan]

Thanks leesteken. I will contact the shop and will update this if I get the answer from them.

 

[tom]

Please read https://www.proxmox.com/en/download.../agreements/proxmox-ve-subscription-agreement

If you have one Basis Subscriptions, you have three tickets per year.

 

[leesteken]

Section 3.7 and 3.8 really cleared it up for me:

3.7. Subscriptions for a Proxmox VE cluster

In a Proxmox VE cluster all nodes need to have the same subscription level.

Example: Consider having a cluster with three nodes, each node has 1 CPU-socket. You want to get a
“Standard Subscription” for your cluster. This means that you need to buy 3 x “Proxmox VE Standard
Subscription 1 CPU/year”.

3.8. How many support tickets do I get in total if I buy two or more
Proxmox VE subscriptions?

Each subscription level includes a certain amount of support tickets (e.g., three support tickets for a Basic
Subscription).

Example: If you run two physical servers with Proxmox VE and you order two Basic Subscriptions (each
subscription containing three support tickets) you will have three tickets for each of your physical servers.

 

[tonyphan]

I have contacted https://shop.proxmox.com/submitticket.php?step=2&deptid=1 and it is confirmed that the (3) support tickets is based on physical server; not based on how many sockets you have on server. Thank you all for your response.