Proxmox shutting down

thusband · May 20, 2023

I've had Proxmox on an Intel NUC for a few years now but lately I find that it has shut down. The NUC is powered on but I need to power it down and then on to get Proxmox up again. I only have one VM with Home Assistant. I'm looking at Syslog but can't really tell why it shut down. Is it a temperature thing? There is a section where it says reboot. Any pointers greatly appreciated.


May 20 09:25:49 pve systemd[1]: Starting Daily apt download activities...
May 20 09:25:50 pve systemd[1]: apt-daily.service: Succeeded.
May 20 09:25:50 pve systemd[1]: Finished Daily apt download activities.
May 20 10:17:01 pve CRON[562553]: pam_unix(cron:session): session opened for user root(uid=0) by (uid=0)
May 20 10:17:01 pve CRON[562554]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
May 20 10:17:01 pve CRON[562553]: pam_unix(cron:session): session closed for user root
May 20 10:52:31 pve smartd[608]: Device: /dev/sda [SAT], SMART Usage Attribute: 194 Temperature_Celsius changed from 115 to 114
May 20 11:17:01 pve CRON[573465]: pam_unix(cron:session): session opened for user root(uid=0) by (uid=0)
May 20 11:17:01 pve CRON[573466]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
May 20 11:17:01 pve CRON[573465]: pam_unix(cron:session): session closed for user root
May 20 12:17:01 pve CRON[584317]: pam_unix(cron:session): session opened for user root(uid=0) by (uid=0)
May 20 12:17:01 pve CRON[584318]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
May 20 12:17:01 pve CRON[584317]: pam_unix(cron:session): session closed for user root
May 20 13:17:01 pve CRON[595189]: pam_unix(cron:session): session opened for user root(uid=0) by (uid=0)
May 20 13:17:01 pve CRON[595190]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
May 20 13:17:01 pve CRON[595189]: pam_unix(cron:session): session closed for user root
May 20 13:22:31 pve smartd[608]: Device: /dev/sda [SAT], SMART Usage Attribute: 194 Temperature_Celsius changed from 114 to 113
-- Reboot --
May 20 14:36:22 pve kernel: Linux version 5.15.107-2-pve (build@proxmox) (gcc (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1 SMP PVE 5.15.107-2 (2023-05-10T09:10Z) ()
May 20 14:36:22 pve kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-5.15.107-2-pve root=/dev/mapper/pve-root ro quiet
May 20 14:36:22 pve kernel: KERNEL supported cpus:
May 20 14:36:22 pve kernel:   Intel GenuineIntel
May 20 14:36:22 pve kernel:   AMD AuthenticAMD
May 20 14:36:22 pve kernel:   Hygon HygonGenuine

Dunuin · May 20, 2023

Nothing special in those logs that would explain it.
I would try to update PVE to the latest version and maybe try a newer or older kernel in case it is some fimrware issue that already got fixed.

thusband · May 20, 2023

Dunuin said:
Nothing special in those logs that would explain it.
I would try to update PVE to the latest version and maybe try a newer or older kernel in case it is some fimrware issue that already got fixed.

Hmmm, OK, Thanks. I'm current as far as updates and I'm not sure how I'd install a newer or older kernel.

Dunuin · May 20, 2023

thusband said:
I'm current as far as updates and I'm not sure how I'd install a newer or older kernel.

See:
https://forum.proxmox.com/threads/opt-in-linux-6-2-kernel-for-proxmox-ve-7-x-available.124189/
https://pve.proxmox.com/wiki/Host_Bootloader#sysboot_kernel_pin

Spoonman2002 · May 20, 2023

113-114 Celsius is waaaaay too hot for a NUC.
That's why it is rebooting.
Please check your hardware, cooling paste, cpu fan, etc.

Spoonman2002 · May 20, 2023

Dunuin said:
Nothing special in those logs that would explain it.
I would try to update PVE to the latest version and maybe try a newer or older kernel in case it is some fimrware issue that already got fixed.

"Nothing special in those logs" ......what about the cpu temperature.....

thusband · May 20, 2023

Spoonman2002 said:
"Nothing special in those logs" ......what about the cpu temperature.....

Yes, I saw that and it didn't look right. I guess I'll open the NUC up and take a look. Not sure I'll know what to look for let alone how to repair it.
Thanks!

Dunuin · May 20, 2023

Spoonman2002 said:
"Nothing special in those logs" ......what about the cpu temperature.....

That is disk temperature not CPU temperatur. And that temperature is not in °C. Run smartctl -a /dev/sda to see the actual temperature which will be way lower.

thusband · May 20, 2023

Dunuin said:
That is disk temperature not CPU temperatur. And that temperature is not in °C. Run smartctl -a /dev/sda to see the actual temperature which will be way lower.

Here's what I show:

Code:

Linux pve 5.15.107-2-pve #1 SMP PVE 5.15.107-2 (2023-05-10T09:10Z) x86_64

The programs included with the Debian GNU/Linux system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Sat May 20 20:01:30 BST 2023 on pts/0
root@pve:~# smartctl -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.107-2-pve] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Purple
Device Model:     WDC WD40PURZ-85AKKY0
Serial Number:    WD-WX22DC1RNPUK
LU WWN Device Id: 5 0014ee 26a545142
Firmware Version: 80.00B80
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat May 20 20:42:06 2023 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (43740) seconds.
Offline data collection
capabilities:                    (0x11) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 464) minutes.
SCT capabilities:              (0x303d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   223   222   021    Pre-fail  Always       -       3833
  4 Start_Stop_Count        0x0032   098   098   000    Old_age   Always       -       2174
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   089   089   000    Old_age   Always       -       8208
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       8
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       5
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       2168
194 Temperature_Celsius     0x0022   113   107   000    Old_age   Always       -       37
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

Selective Self-tests/Logging not supported

Dunuin · May 20, 2023

thusband said:

Here's what I show:

Code:

Linux pve 5.15.107-2-pve #1 SMP PVE 5.15.107-2 (2023-05-10T09:10Z) x86_64

The programs included with the Debian GNU/Linux system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Sat May 20 20:01:30 BST 2023 on pts/0
root@pve:~# smartctl -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.107-2-pve] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Purple
Device Model:     WDC WD40PURZ-85AKKY0
Serial Number:    WD-WX22DC1RNPUK
LU WWN Device Id: 5 0014ee 26a545142
Firmware Version: 80.00B80
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sat May 20 20:42:06 2023 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (43740) seconds.
Offline data collection
capabilities:                    (0x11) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 464) minutes.
SCT capabilities:              (0x303d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   223   222   021    Pre-fail  Always       -       3833
  4 Start_Stop_Count        0x0032   098   098   000    Old_age   Always       -       2174
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   089   089   000    Old_age   Always       -       8208
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       8
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       5
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       2168
194 Temperature_Celsius     0x0022   113   107   000    Old_age   Always       -       37
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

Selective Self-tests/Logging not supported

Yes, so according to 194 Temperature_Celsius 0x0022 113 107 000 Old_age Always - 37 a "113" in the logs relates to 37 °C. So all fine there.

thusband · May 21, 2023

OK, thanks for the help. I'll look elsewhere. No shutdown last night.

Spoonman2002 · May 21, 2023

Dunuin said:
That is disk temperature not CPU temperatur. And that temperature is not in °C. Run smartctl -a /dev/sda to see the actual temperature which will be way lower.

You are correct! My mistake..
Did not read the log in detail, sorry.

Lior1998 · Jul 13, 2023

hey i have exactly the same issue, can you please tell me how to fix it, i can't understand what am doing wrong , or at least tell me what is the problem here?.

thusband · Jul 13, 2023

Lior1998 said:
hey i have exactly the same issue, can you please tell me how to fix it, i can't understand what am doing wrong , or at least tell me what is the problem here?.

Well I'm hopeful it's fixed. I've tried several things. At first I thought it might be the NUC power supply so I bought a new one. A week later it shut down again. Then I thought the update to version 8 might fix it. It didn't , after several days another shutdown. Someone suggested updating the BIOS on the NUC. The one in use was quite old so I updated it the other day. So far so good, fingers crossed, it hasn't shut down.

Bottom line is I never did find out why and probably won't.

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Proxmox shutting down

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