[SOLVED] Proxmox says no active subscription, but there is one

[sdk1]

Hello guys,

We have paid for a subscription and applied it, but proxmox says that there isn't an active one, leading to the inability to update the system.

Hit:1 http://download.proxmox.com/debian/ceph-pacific bullseye InRelease
Ign:2 https://security.debian.org/debian-security bullseye/updates InRelease                                                         
Hit:3 https://ftp.debian.org/debian bullseye InRelease                                                                                                                 
Err:4 https://security.debian.org/debian-security bullseye/updates Release                                                                                             
  404  Not Found [IP: 151.101.66.132 443]
Hit:5 https://ftp.debian.org/debian bullseye-updates InRelease                                                                       
Hit:6 https://httpredir.debian.org/debian bullseye InRelease                                                                         
Hit:7 https://enterprise.proxmox.com/debian/pve bullseye InRelease                                             
Reading package lists... Done
E: The repository 'https://security.debian.org/debian-security bullseye/updates Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

 

[Matthias.]

Hi,
I think it should be "bullseye-security" (note the minus).
Regarding the subscription, in the GUI, under "subscription" (bottom left), please click "check" and verify that the status is "Active"

best regards

 

[sdk1]

 

[birdy]

apt update is complaining about your Debian repositories, not your Proxmox repository. And why are you using https instead of http for your Debian repositories? Maybe check this regarding the repositories:

https://pve.proxmox.com/wiki/Package_Repositories

 

[sdk1]

Hello,

Thank you for your answer!
The repo links were incorrect! Changing them fixed apt-update issues.
But the message for no active subscription is still there.

 

[birdy]

But the message for no active subscription is still there.

Strange. You are sure you meet the conditions (sockets count)? What machine are you using?

 

[tom]

But the message for no active subscription is still there.

If you have subscription key issues, please contact your reseller for help.

 

[sdk1]

Hello,
The subscription was bought from proxmox shop portal.
The license check says that the subscription is active, but the repository says that there is no active one, so this makes me think that the issue is from your side.

Regards

 

[tom]

Hello,
The subscription was bought from proxmox shop portal.

In this case: https://shop.proxmox.com/contact.php

 

[sdk1]

Strange. You are sure you meet the conditions (sockets count)? What machine are you using?

CPU(s) 48 x Intel(R) Xeon(R) CPU E5-2670 v3 @ 2.30GHz (2 Sockets)

License:

Type	Proxmox VE Community Subscription 2 CPUs/year

 

[birdy]

In this case: https://shop.proxmox.com/contact.php

 

[dakou2022]

hello
i want to know everything about the basic option subscription detail the page has less information ??