Proxmox mail gateway randomly freezes

[andpen]

Hi Everyone,
I'm struggling with proxmox mail gateway,
sometimes the PMG freezes and the only way to recover, is rebooting the server,
I attach you the logs I can see before the freezing and reboot,

Do you have any ideas why this is happening?

Thanks in advance,
best regards

 

[sterzy]

This seems like you are running PMG as a VM, is that correct? Sadly the log does not contain much useful information. Did you already upgrade to the latest version?

Please also post the output of pmgversion -v. Thanks!

 

[andpen]

Hi,
I'm sorry for the late answer and thank you,

correct, it is a PMG as a VM
the version is 8.1.2
the packages are below:
proxmox-mailgateway: 8.1.0
pmg-api: 8.1.2
pmg-gui: 4.1.1
proxmox-kernel-helper: 8.1.0
pve-kernel-6.2: 8.0.5
proxmox-kernel-6.5.13-5-pve-signed: 6.5.13-5
proxmox-kernel-6.5: 6.5.13-5
proxmox-kernel-6.5.13-1-pve-signed: 6.5.13-1
proxmox-kernel-6.5.11-7-pve-signed: 6.5.11-7
proxmox-kernel-6.2.16-20-pve: 6.2.16-20
proxmox-kernel-6.2: 6.2.16-20
pve-kernel-6.2.16-3-pve: 6.2.16-3
clamav-daemon: 1.0.3+dfsg-1~deb12u1
ifupdown2: 3.2.0-1+pmx8
libarchive-perl: 3.6.2
libjs-extjs: 7.0.0-4libjs-framework7: 4.4.7-2
libproxmox-acme-perl: 1.5.0
libproxmox-acme-plugins: 1.5.0
libpve-apiclient-perl: 3.3.2
libpve-common-perl: 8.1.1
libpve-http-server-perl: 5.0.6
libxdgmime-perl: 1.1.0lvm2: 2.03.16-2
pmg-docs: 8.1.1pmg-i18n: 3.2.1
pmg-log-tracker: 2.5.0
proxmox-mini-journalreader: 1.4.0
proxmox-offline-mirror-helper: 0.6.5
proxmox-spamassassin: 4.0.0-5
proxmox-widget-toolkit: 4.1.5
pve-firmware: 3.11-1
pve-xtermjs: 5.3.0-3
zfsutils-linux: 2.2.3-pve2

I hope this can help,
thanks in advance

 

[sterzy]

Could you please update to the latest kernel (this will require a reboot of the VM)? If you still encounter freezes, you could try installing kdump-tools and configuring it to dump the DMESG output of your VM [1]. This might provide more insight into why the VM freezes.

[1]: https://manpages.debian.org/unstable/kdump-tools/kdump-tools.5.en.html