proxmox gateway disclaimer not sending on emails with outlook but zimbra webmail works

M

MSQollie

New Member
Aug 24, 2021
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Hi all as the title suggest. when i have a user send an email via outlook there is nothing on the email when an external email address gets it.

however when i send the same email in zimbra webmail it does apply.

i have done the basic troubleshooting. checked all the outlook profile changed that etc still no joy.

replicates on all issues for all internal users.

this disclaimer html is on a action group that triggers when X domain sends external.

:( anyone had this or know where i should be looking next?

ta
 
things that might help in finding the cause:
* the logs from PMG for both - the unsuccessful mail sent via Outlook, and the successful mail from zimbra's webmail.
* the headers of both mails (could help find an issue with encoding)

I hope this helps!
 
MSQollie said:
where do i find the pmg logs ?
Click to expand...
* the tracking center in the GUI (GUI->Administration->Tracking Center)
* the system's journal (`journalctl -b` - see `man journalctl` for how to limit the timespan)
* the system's syslog/maillog - /var/log/syslog*, /var/log/mail.log*
 
Aug 23 11:40:35 mg1 pmg-smtp-filter[31932]: 60C1361238933BBFEE: adding disclaimer failed

1629894323217.png

so it cant be machine resources either
 
Last edited:
MSQollie said:
Aug 23 11:40:35 mg1 pmg-smtp-filter[31932]: 60C1361238933BBFEE: adding disclaimer failed
Click to expand...
Could you please provide the complete log of such a message - it would really help in getting a better picture at what is going on...

also please include the text of the disclaimer as you've added it to the Action object.

additionally:
Stoiko Ivanov said:
* the headers of both mails (could help find an issue with encoding)
Click to expand...
 
this is one you can see that has failed and been sent via outlook on the rds server

Aug 23 11:40:35 mg1 postfix/smtpd[31999]: connect from zimbra1.msqpartners.com[142.93.37.1]
Aug 23 11:40:35 mg1 postfix/smtpd[31999]: Anonymous TLS connection established from zimbra1.msqpartners.com[142.93.37.1]: TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256
Aug 23 11:40:35 mg1 postfix/smtpd[31999]: B0AB460BF7: client=zimbra1.msqpartners.com[142.93.37.1]
Aug 23 11:40:35 mg1 postfix/cleanup[32001]: B0AB460BF7: message-id=<018c01d79813$afda0320$0f8e0960$@cshw.co.uk>
Aug 23 11:40:35 mg1 postfix/qmgr[1263]: B0AB460BF7: from=<jo.twemlow@cshw.co.uk>, size=6572, nrcpt=1 (queue active)
Aug 23 11:40:35 mg1 postfix/smtpd[31999]: disconnect from zimbra1.msqpartners.com[142.93.37.1] ehlo=2 starttls=1 mail=1 rcpt=1 data=1 quit=1 commands=7
Aug 23 11:40:35 mg1 pmg-smtp-filter[31932]: 60C1361238933BBFEE: new mail message-id=<018c01d79813$afda0320$0f8e0960$@cshw.co.uk>#012
Aug 23 11:40:35 mg1 pmg-smtp-filter[31932]: 60C1361238933BBFEE: adding disclaimer failed (rule: CSHW Disclaimer)
Aug 23 11:40:35 mg1 pmg-smtp-filter[31932]: 60C1361238933BBFEE: adding disclaimer failed (rule: CSHW Disclaimer)
Aug 23 11:40:35 mg1 postfix/smtpd[32006]: connect from localhost[127.0.0.1]
Aug 23 11:40:35 mg1 postfix/smtpd[32006]: C2F1760C67: client=localhost[127.0.0.1], orig_client=zimbra1.msqpartners.com[142.93.37.1]
Aug 23 11:40:35 mg1 postfix/cleanup[32023]: C2F1760C67: message-id=<018c01d79813$afda0320$0f8e0960$@cshw.co.uk>
Aug 23 11:40:35 mg1 postfix/qmgr[1263]: C2F1760C67: from=<jo.twemlow@cshw.co.uk>, size=6762, nrcpt=1 (queue active)
Aug 23 11:40:35 mg1 postfix/smtpd[32006]: disconnect from localhost[127.0.0.1] ehlo=1 xforward=1 mail=1 rcpt=1 data=1 commands=5
Aug 23 11:40:35 mg1 pmg-smtp-filter[31932]: 60C1361238933BBFEE: accept mail to <oliverholroyd@googlemail.com> (C2F1760C67) (rule: default-accept)
Aug 23 11:40:35 mg1 pmg-smtp-filter[31932]: 60C1361238933BBFEE: processing time: 0.074 seconds (0, 0.015, 0)
Aug 23 11:40:35 mg1 postfix/lmtp[32002]: B0AB460BF7: to=<oliverholroyd@googlemail.com>, relay=127.0.0.1[127.0.0.1]:10023, delay=0.12, delays=0/0/0.04/0.08, dsn=2.5.0, status=sent (250 2.5.0 OK (60C1361238933BBFEE))
Aug 23 11:40:35 mg1 postfix/qmgr[1263]: B0AB460BF7: removed
Aug 23 11:40:36 mg1 postfix/smtp[32007]: C2F1760C67: to=<oliverholroyd@googlemail.com>, relay=gmail-smtp-in.l.google.com[66.102.1.26]:25, delay=0.43, delays=0.05/0/0.08/0.31, dsn=2.0.0, status=sent (250 2.0.0 OK 1629718836 q4si6908763wrm.312 - gsmtp)
Aug 23 11:40:36 mg1 postfix/qmgr[1263]: C2F1760C67: removed


and this one was sent via zimbra mail on the rds server

Aug 23 12:51:21 mg1 postfix/smtpd[549]: connect from zimbra1.msqpartners.com[142.93.37.1]
Aug 23 12:51:21 mg1 postfix/smtpd[549]: Anonymous TLS connection established from zimbra1.msqpartners.com[142.93.37.1]: TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256
Aug 23 12:51:21 mg1 postfix/smtpd[549]: 316CD60C6A: client=zimbra1.msqpartners.com[142.93.37.1]
Aug 23 12:51:21 mg1 postfix/cleanup[408]: 316CD60C6A: message-id=<417131024.2707.1629723080980.JavaMail.zimbra@cshw.co.uk>
Aug 23 12:51:21 mg1 postfix/qmgr[1263]: 316CD60C6A: from=<jo.twemlow@cshw.co.uk>, size=3672, nrcpt=1 (queue active)
Aug 23 12:51:21 mg1 postfix/smtpd[549]: disconnect from zimbra1.msqpartners.com[142.93.37.1] ehlo=2 starttls=1 mail=1 rcpt=1 data=1 quit=1 commands=7
Aug 23 12:51:21 mg1 pmg-smtp-filter[503]: 60C71612399C93D07E: new mail message-id=<417131024.2707.1629723080980.JavaMail.zimbra@cshw.co.uk>#012
Aug 23 12:51:21 mg1 pmg-smtp-filter[503]: 60C71612399C93D07E: added disclaimer (rule: CSHW Disclaimer)
Aug 23 12:51:21 mg1 pmg-smtp-filter[503]: 60C71612399C93D07E: added disclaimer (rule: CSHW Disclaimer)
Aug 23 12:51:21 mg1 postfix/smtpd[413]: connect from localhost[127.0.0.1]
Aug 23 12:51:21 mg1 postfix/smtpd[413]: 45DB060C75: client=localhost[127.0.0.1], orig_client=zimbra1.msqpartners.com[142.93.37.1]
Aug 23 12:51:21 mg1 postfix/cleanup[463]: 45DB060C75: message-id=<417131024.2707.1629723080980.JavaMail.zimbra@cshw.co.uk>
Aug 23 12:51:21 mg1 postfix/qmgr[1263]: 45DB060C75: from=<jo.twemlow@cshw.co.uk>, size=7341, nrcpt=1 (queue active)
Aug 23 12:51:21 mg1 postfix/smtpd[413]: disconnect from localhost[127.0.0.1] ehlo=1 xforward=1 mail=1 rcpt=1 data=1 commands=5
Aug 23 12:51:21 mg1 pmg-smtp-filter[503]: 60C71612399C93D07E: accept mail to <oliverholroyd@googlemail.com> (45DB060C75) (rule: default-accept)
Aug 23 12:51:21 mg1 pmg-smtp-filter[503]: 60C71612399C93D07E: processing time: 0.082 seconds (0, 0.019, 0)
Aug 23 12:51:21 mg1 postfix/lmtp[409]: 316CD60C6A: to=<oliverholroyd@googlemail.com>, relay=127.0.0.1[127.0.0.1]:10023, delay=0.13, delays=0/0/0.05/0.09, dsn=2.5.0, status=sent (250 2.5.0 OK (60C71612399C93D07E))
Aug 23 12:51:21 mg1 postfix/qmgr[1263]: 316CD60C6A: removed
Aug 23 12:51:21 mg1 postfix/smtp[414]: 45DB060C75: to=<oliverholroyd@googlemail.com>, relay=gmail-smtp-in.l.google.com[173.194.76.27]:25, delay=0.67, delays=0.05/0/0.18/0.44, dsn=2.0.0, status=sent (250 2.0.0 OK 1629723081 g2si16085257wmc.167 - gsmtp)
Aug 23 12:51:21 mg1 postfix/qmgr[1263]: 45DB060C75: removed
 
Stoiko Ivanov said:
also please include the text of the disclaimer as you've added it to the Action object.
Click to expand...
and the headers of the two mails

I think that the disclaimer cannot be added due to different encodings used by the two mail-clients (or different structure of the mime-types of the message)
 
Stoiko Ivanov said:
and the headers of the two mails

I think that the disclaimer cannot be added due to different encodings used by the two mail-clients (or different structure of the mime-types of the message)
Click to expand...
the disclaimer has worked in the past, its just suddenly decided to not work. so this wouldn't make sense. as nothing with the disclaimer has changed.

its just html text (the disclaimer)
 
Last edited:
I've been working with the OP on this and it turns out that the problem was with a rogue apostrophe character in the HTML.
This text in the disclaimer:
Code: 
A list of members'
actually appeared like this in the source:
Code: 
A list of members’

Replaced that character and all now good.
 
  • Like
Reactions: Stoiko Ivanov
I have problem sending from Outlook it just doesn't add anything in the footer.

I don't have special characters, the error in the logs is the same as above.

Could you help me?
 
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