paid support

[raj]

Hi Proxmox Team,

I have a small IT company and I use proxmox at a few sites now.

I was looking at going from the free to paid support.

Still early days but as the product it good and help always there hoping to go for paid support.

What I wanted to understand is if the physical host has 2 physical cpus and each is quad core, you charge me for the 2 physical cpus not for the 8 cores in total.

Secondly, how I can get that done and what benefit I get on that as paid support.

Last what is the sla on paid support and is it just via forum or also phone support.

Sorry for all the questions but just need to be sure before getting the support that is the right one.

Regards,

Raj

 

[tom]

start reading here:

http://www.proxmox.com/en/proxmox-ve/pricing

especially the linked PDF got all answers to your questions.

 

[Q-wulf]

Tom is referring to this PDF:
http://www.proxmox.com/images/download/pve/agreements/Proxmox_VE-Subscription-Agreement_V2.9.pdf

[...]
What I wanted to understand is if the physical host has 2 physical cpus and each is quad core, you charge me for the 2 physical cpus not for the 8 cores in total.

1.3 How many CPU-sockets does my server have?To see the number of CPU-sockets of your server go to the GUI of your Proxmox VE server, select thenode and go to the Summary tab – CPU name and socket count will be listed.

Core-count is not taken into account
Socket-count is taken into account

2 socket Quadcore no HT = 8x Virtual Core CPU (2 Sockets)
2 socket Quadcore + HT = 16x Virtual Core CPU (2 Sockets)
1 socket Quadcore + HT = 8x Virtual Core CPU (1 Sockets)
1 socket Quadcore no HT = 4x Virtual Core CPU (1 Sockets)
1 socket DecaCore + HT = 20x Virtual Core CPU (1 Sockets)