OTRS - Open source Ticket Request System
- Thread starter Bergcube
- Start date
yes, both are quite interesting. But same here, we are using RT since 8 years, so we choose RT in a first step as we are familiar with it.
installing rt could be a pain, so the appliance is quite useful here. installing OTRS is easier, so the appliance is not that important - just use a OS template and install the package.
but anyone interested in building OTRS appliance for Proxmox VE? just use 'dab' and do it!
I agree, and it is a good point. But (there is always a "but", right?) the version of OTRS packaged with/for Ubuntu is a few points lower than the current version, and OTRS has had some important upgrades. So a nice side-effect of having OTRS as a virtual appliance would be having the latest version.
Sure, one could start with a general OS image and install OTRS directly "outside" apt. In my experience this is a road that leads to pain, and I rather live with a good and stable but older version from the package system.
Yes, I might look into this. But first I want to learn and understand Proxmox VE well. Can't start too many new things at the same time.
PS: RT tempts me, especially because of the RTFM functionality. But looking at their website I cannot find any translated versions, whereas there is a translation of OTRS. My users would demand a translated helpdesk system.