[SOLVED] New subscription, still "no valid subscription" message

[Items_GmbH]

Hi there
Bought the community license yesterday. Works as a charme.
BUT:




I can use the repositories and upgraded to 7.1-2.
Had to edit the file to get rid of the message "no valid subscription", but that is not what i want to be hones
Any ideas?

 

[Stoiko Ivanov]

Had to edit the file to get rid of the message "no valid subscription", but that is not what i want to be hones

How did you edit the file - on a hunch I'd guess that the issue will go away if you revert the edit (by reinstalling the `pmg-gui` package

if this does not help please post the output of `pmgsubscription get`

 

[Items_GmbH]

How did you edit the file - on a hunch I'd guess that the issue will go away if you revert the edit (by reinstalling the `pmg-gui` package

if this does not help please post the output of `pmgsubscription get`

Thanks for your reply.
I edited the file for the message (don´t want to give a clue, thats not the "right" way)

Here is my output:
checktime: 1651736412
key: pmgc-xxxxxxxxxx
level: c
nextduedate: 2023-05-04
productname: Proxmox Mail Gateway Community Subscription 1 year
regdate: 2022-05-04 00:00:00
serverid: xxxxxxxxxxxxx
status: Active
url: https://www.proxmox.com/proxmox-mail-gateway/pricing
validdirectory: 0E6D49C1D2522E612ED56ECBCD6A4E5B

i also tried apt reinstall pmg-gui

 

[Stoiko Ivanov]

hmm - the subscription looks ok

could you please also reinstall the proxmox-widget-toolkit (`apt install --reinstall proxmox-widget-toolkit`) package and restart
pmgproxy.service

 

[Items_GmbH]

I think i´ve found the issue:

Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Reinstallation of proxmox-widget-toolkit is not possible, it cannot be downloaded.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

 

[Stoiko Ivanov]

mhm ...

what's the output of:
* pmgversion -v
* apt update
* apt full-upgrade

 

[Items_GmbH]

mhm ...

what's the output of:
* pmgversion -v
* apt update
* apt full-upgrade

pmgversion:

proxmox-mailgateway: 7.1-1 (API: 7.1-2/75d043b3, running kernel: 5.13.19-6-pve)
pmg-api: 7.1-2
pmg-gui: 3.1-2
pve-kernel-helper: 7.2-2
pve-kernel-5.13: 7.1-9
pve-kernel-5.13.19-6-pve: 5.13.19-15
pve-kernel-5.13.19-5-pve: 5.13.19-13
pve-kernel-5.13.19-1-pve: 5.13.19-3
clamav-daemon: 0.103.5+dfsg-0+deb11u1
ifupdown2: 3.1.0-1+pmx3
libarchive-perl: 3.4.0-1
libjs-extjs: 7.0.0-1
libjs-framework7: 4.4.7-1
libproxmox-acme-perl: 1.4.2
libproxmox-acme-plugins: 1.4.2
libpve-apiclient-perl: 3.2-1
libpve-common-perl: 7.1-6
libpve-http-server-perl: 4.1-1
libxdgmime-perl: 1.0-1
lvm2: 2.03.11-2.1
pmg-docs: 7.1-2
pmg-i18n: 2.6-2
pmg-log-tracker: 2.3.1-1
postgresql-13: 13.5-0+deb11u1
proxmox-mini-journalreader: 1.3-1
proxmox-spamassassin: 3.4.6-4
proxmox-widget-toolkit: 3.4-10
pve-firmware: 3.4-1
pve-xtermjs: 4.16.0-1
zfsutils-linux: 2.1.4-pve1

apt update:

Hit:1 http://security.debian.org/debian-security bullseye-security InRelease
Hit:2 http://ftp.debian.org/debian bullseye InRelease
Hit:3 http://ftp.debian.org/debian bullseye-updates InRelease
Hit:4 https://enterprise.proxmox.com/debian/pmg bullseye InRelease
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
All packages are up to date.

apt full-upgrade:

Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

 

[Items_GmbH]

I successfully reinstalled proxmox-widget-toolkit and pmg-gui
Had do enable the "pve-no-subscription" repository
BUT: same issue

 

[Stoiko Ivanov]

I successfully reinstalled proxmox-widget-toolkit and pmg-gui
Had do enable the "pve-no-subscription" repository
BUT: same issue

this is odd...

proxmox-widget-toolkit is present in all pmg repositories (it is a dependency of pmg-gui ... no need to enable pve repositories)


* apart from that - could you please try .. using a fresh browser (in case some extension is causing this)?
* also check the developer tools and the js-console of the browser when visiting the repositories page - maybe these can give a hint

 

[Items_GmbH]

this is odd...

proxmox-widget-toolkit is present in all pmg repositories (it is a dependency of pmg-gui ... no need to enable pve repositories)


* apart from that - could you please try .. using a fresh browser (in case some extension is causing this)?
* also check the developer tools and the js-console of the browser when visiting the repositories page - maybe these can give a hint

Just checked with other browsers and different computers - same error
dev-tools looking good as far as i understand it:

 

[Stoiko Ivanov]

this part has been modified (there are seemingly some scripts which want to remove the subscription warning, which fail, if a subscription is present):
see e.g. https://forum.proxmox.com/threads/s...mmunitiy-subskription-installiert-ist.108633/
for hints (sadly in german)

but put shortly:
* check for modification to the apt config (especially related to the subscription warning)
* remove them
* reinstall proxmox-widget-toolkit pmg-gui without the modification in the apt config

 

[Items_GmbH]

german is perfect
i´ll take a look

 

[Items_GmbH]

I got it
Thanks a lot for your help

For those, with the same issue:
Take a close look at /etc/apt/apt.conf /etc/apt/apt.conf.d
A had a "no-nag-script" there.
rm no-nag-script
activate the no-subscription Repo
apt update
apt reinstall proxmox-widget-toolkit

moderator EDIT: please don't link to popup removal instructions in our official forum