Getting support on existing install

[Plam]

Hi everyone,

I'd like to understand a bit how support works. Correct me if I'm wrong:

• we can use ProxMox with all features without restrictions on the "free" tier
• if we want, we could upgrade our installation with Pro support (if the install goes into production)

So my question is: what can prevent us to put the platform in production and only take support when we have a problem? Do you have "retroactive" pricing if we do that? If no, how do you deal with this kind of case? In there a "waiting period" to get the support?

We see the support like a kind of insurance, so we'll understand if we can't just subscribe to support when we got trouble, but I'd like to understand how it works for you guys

 

[tom]

Please see:

https://www.proxmox.com/en/downloads/item/proxmox-ve-subscription-agreement

 

[dietmar]

So my question is: what can prevent us to put the platform in production and only take support when we have a problem?

That is perfectly valid. But please keep in mind that ordering a subscription takes a few days, so I would suggest to order the subscription before you run into a problem.

 

[Plam]

Thanks for your answers!