Errore restore files PBS

frankz

Member
Nov 16, 2020
153
13
18
Hello everyone, I can't extract VM files from the backup, it signals this error to me:

err.png
 

oguz

Proxmox Staff Member
Staff member
Nov 19, 2018
4,403
526
118
hi,

do you see any other error message in the task logs? (Administration -> Tasks and double click the failed task)

what is the output from proxmox-backup-manager versions --verbose
 

frankz

Member
Nov 16, 2020
153
13
18
hi,

do you see any other error message in the task logs? (Administration -> Tasks and double click the failed task)

what is the output from proxmox-backup-manager versions --verbose
roxmox-backup 2.1-1 running kernel: 5.13.19-1-pve
proxmox-backup-server 2.1.2-1 running version: 2.1.2
pve-kernel-5.13 7.1-4
pve-kernel-helper 7.1-4
pve-kernel-5.11 7.0-10
pve-kernel-5.4 6.4-4
pve-kernel-5.13.19-1-pve 5.13.19-3
pve-kernel-5.11.22-7-pve 5.11.22-12
pve-kernel-5.4.124-1-pve 5.4.124-1
pve-kernel-5.4.65-1-pve 5.4.65-1
ifupdown2 3.1.0-1+pmx3
libjs-extjs 7.0.0-1
proxmox-backup-docs 2.1.2-1
proxmox-backup-client 2.1.2-1
proxmox-mini-journalreader 1.2-1
proxmox-widget-toolkit 3.4-3
pve-xtermjs 4.12.0-1
smartmontools 7.2-pve2
zfsutils-linux 2.1.1-pve3

Here is the PBS task without any error, it seems that the error comes from the cluster .
pbs err.png

Cluster :


cr.png
 

oguz

Proxmox Staff Member
Staff member
Nov 19, 2018
4,403
526
118
can you also check the task log from the PBS?

are you running PVE and PBS on the same node?
 

frankz

Member
Nov 16, 2020
153
13
18
can you also check the task log from the PBS?

are you running PVE and PBS on the same node?
Hi Oguz, the PBS is on a dedicated server. However, I restarted the 3 nodes of the cluster one by one, now it seems that it does not give error after last restarting the 1 NODE. I don't understand.
Maybe you had to restart to load the new Kernel? However, the cluster only reported that error from the GUI.
 
Last edited:

oguz

Proxmox Staff Member
Staff member
Nov 19, 2018
4,403
526
118
Maybe you had to restart to load the new Kernel? However, the cluster only reported that error from the GUI.
yes that could be. generally speaking after a kernel upgrade you should reboot as soon as possible to avoid errors :)
 

frankz

Member
Nov 16, 2020
153
13
18
yes that could be. generally speaking after a kernel upgrade you should reboot as soon as possible to avoid errors :)
Yes, okay, but why did I restart the first two and it gave an error, only by restarting the first node last resumed? I am writing this to you in order to remove any doubt and make PBS and PVE work at its best.
 

oguz

Proxmox Staff Member
Staff member
Nov 19, 2018
4,403
526
118
Yes, okay, but why did I restart the first two and it gave an error, only by restarting the first node last resumed? I am writing this to you in order to remove any doubt and make PBS and PVE work at its best.
i'm not sure what state your nodes were in before the reboots so it's hard to say for certain.

if the error comes up again in a reproducible fashion please post the details :)
 

frankz

Member
Nov 16, 2020
153
13
18
i'm not sure what state your nodes were in before the reboots so it's hard to say for certain.

if the error comes up again in a reproducible fashion please post the details :)
Of course! Thank you for your immediate reply at the moment.
 

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