error message: proxmox-backup not correctly installed

tommisan

Renowned Member
Dec 9, 2014
36
0
71
Hi,
we have a DELL R740xd server with both PVE (7.1-10) and PBS (2.1-4) installed with Enterprise repository.

It was a fresh install from PVE recent iso, then enabling PVE enterprise repo and PBS non-enterprise repo. Finally today we disabled PBS non-enterprise repo, then enabled the enterprise ones and performed the update/upgrade.

When we check in Administration->"Package versions" in PBS web GUI we get the error "proxmox-backup: not correctly installed".
The full log is:
proxmox-backup: not correctly installed (running kernel: 5.13.19-3-pve)
proxmox-backup-server: 2.1.4-1 (running version: 2.1.4)
pve-kernel-helper: 7.1-8
pve-kernel-5.13: 7.1-6
pve-kernel-5.13.19-3-pve: 5.13.19-7
pve-kernel-5.13.19-2-pve: 5.13.19-4
ifupdown2: 3.1.0-1+pmx3
libjs-extjs: 7.0.0-1
proxmox-backup-docs: 2.1.4-1
proxmox-backup-client: 2.1.4-1
proxmox-mini-journalreader: 1.3-1
proxmox-widget-toolkit: 3.4-5
pve-xtermjs: 4.16.0-1
smartmontools: 7.2-1
zfsutils-linux: 2.1.2-pve1

Are there any incompabilities?

Thanks a lot
 
There shouldn't be if you haven't added a third party repository.
Could you provide the output of apt update and try running apt -f install?
 
I don't have third party repository, the output of the commands are:

#apt update
Get:1 http://security.debian.org bullseye-security InRelease [44.1 kB]
Hit:2 http://ftp.it.debian.org/debian bullseye InRelease
Get:3 http://security.debian.org bullseye-security/main amd64 Packages [116 kB]
Get:4 http://ftp.it.debian.org/debian bullseye-updates InRelease [39.4 kB]
Hit:5 https://enterprise.proxmox.com/debian/pbs bullseye InRelease
Hit:6 https://enterprise.proxmox.com/debian/pve bullseye InRelease
Fetched 200 kB in 1s (181 kB/s)
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
5 packages can be upgraded. Run 'apt list --upgradable' to see them.


# apt list --upgradable
Listing... Done
libsmbclient/stable-security 2:4.13.13+dfsg-1~deb11u3 amd64 [upgradable from: 2:4.13.13+dfsg-1~deb11u2]
libwbclient0/stable-security 2:4.13.13+dfsg-1~deb11u3 amd64 [upgradable from: 2:4.13.13+dfsg-1~deb11u2]
samba-common/stable-security 2:4.13.13+dfsg-1~deb11u3 all [upgradable from: 2:4.13.13+dfsg-1~deb11u2]
samba-libs/stable-security 2:4.13.13+dfsg-1~deb11u3 amd64 [upgradable from: 2:4.13.13+dfsg-1~deb11u2]
smbclient/stable-security 2:4.13.13+dfsg-1~deb11u3 amd64 [upgradable from: 2:4.13.13+dfsg-1~deb11u2]

# apt -f install
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 5 not upgraded.

Thanks
 
What's the output if you try to (re)install proxmox-backup?
apt install --reinstall proxmox-backup
 
What's the output if you try to (re)install proxmox-backup?
apt install --reinstall proxmox-backup
# apt install --reinstall proxmox-backup

Reading package lists... Done

Building dependency tree... Done

Reading state information... Done

The following NEW packages will be installed:

proxmox-backup

0 upgraded, 1 newly installed, 0 to remove and 5 not upgraded.

Need to get 2,820 B of archives.

After this operation, 18.4 kB of additional disk space will be used.

Get:1 https://enterprise.proxmox.com/debian/pbs bullseye/pbs-enterprise amd64 proxmox-backup all 2.1-1 [2,820 B]

Fetched 2,820 B in 0s (10.8 kB/s)

Selecting previously unselected package proxmox-backup.

(Reading database ... 56821 files and directories currently installed.)

Preparing to unpack .../proxmox-backup_2.1-1_all.deb ...

Unpacking proxmox-backup (2.1-1) ...

Setting up proxmox-backup (2.1-1) ...
 
# apt install --reinstall proxmox-backup

Reading package lists... Done

Building dependency tree... Done

Reading state information... Done

The following NEW packages will be installed:

proxmox-backup

0 upgraded, 1 newly installed, 0 to remove and 5 not upgraded.

Need to get 2,820 B of archives.

After this operation, 18.4 kB of additional disk space will be used.

Get:1 https://enterprise.proxmox.com/debian/pbs bullseye/pbs-enterprise amd64 proxmox-backup all 2.1-1 [2,820 B]

Fetched 2,820 B in 0s (10.8 kB/s)

Selecting previously unselected package proxmox-backup.

(Reading database ... 56821 files and directories currently installed.)

Preparing to unpack .../proxmox-backup_2.1-1_all.deb ...

Unpacking proxmox-backup (2.1-1) ...

Setting up proxmox-backup (2.1-1) ...
Now it seems ok:
proxmox-backup: 2.1-1 (running kernel: 5.13.19-3-pve) proxmox-backup-server: 2.1.4-1 (running version: 2.1.4) pve-kernel-helper: 7.1-8 pve-kernel-5.13: 7.1-6 pve-kernel-5.13.19-3-pve: 5.13.19-7 pve-kernel-5.13.19-2-pve: 5.13.19-4 ifupdown2: 3.1.0-1+pmx3 libjs-extjs: 7.0.0-1 proxmox-backup-docs: 2.1.4-1 proxmox-backup-client: 2.1.4-1 proxmox-mini-journalreader: 1.3-1 proxmox-widget-toolkit: 3.4-5 pve-xtermjs: 4.16.0-1 smartmontools: 7.2-1 zfsutils-linux: 2.1.2-pve1

Was it a problem related to switching repository?
 
An update the post.

I had the same problem on a fresh install of the latest releases of PBS and PVE, both enterprise repos.

The procedure was:
  • Install Proxmox VE, fresh install from latest .iso
  • Switch repository to PVE enterprise repo
  • Install PBS with community repo
  • Switch repository to PBS enterprise repo.
apt install --reinstall proxmox-backup actually worked.

Is there a problem switching PBS repository?

Thanks in advance
 
Hi,
this is just a cosmetic issue, because the proxmox-backup package is just a meta-package depending on the Proxmox kernel (among others) and is not actually required to run PBS. When you only install proxmox-backup-server, the proxmox-backup package is actually not installed.

The documentation mentions the difference between installing proxmox-backup-server and installing proxmox-backup in the section for installing on top of Debian. When installing on top of Proxmox VE, you already have the Proxmox kernel, so there's even less difference.
 

About

The Proxmox community has been around for many years and offers help and support for Proxmox VE, Proxmox Backup Server, and Proxmox Mail Gateway.
We think our community is one of the best thanks to people like you!

Get your subscription!

The Proxmox team works very hard to make sure you are running the best software and getting stable updates and security enhancements, as well as quick enterprise support. Tens of thousands of happy customers have a Proxmox subscription. Get yours easily in our online shop.

Buy now!