Dell R710 - Proxmox VE 7.3-3 - APC Back-UPS XS 850M - usbhid-ups driver problem

[crudolphy]

Edit: - Solved by not using "NUT". I instead installed apcupsd following this tutorial:
https://www.brunweb.de/configuration-of-an-apc-ups-under-proxmox/
worked out of the box with no error messages.
So for me problem solved!

I am new to proxmox ve software and these forums. I could use some help.

As stated above I have an Dell R710 server with Proxmox VE 7.3-3 loaded on it. Got a new APC Back-UPS XS 850M for Xmas and trying to get it setup. I have been following this tutorial

https://www.kreaweb.be/diy-home-server-2021-software-proxmox-ups/

As you can see below (sorry for the long post) I installed nut, and started to configure per the above shown tutorial. When I get to the point of having the ups.conf and the nut.conf files done and go to test the driver can't find a ups hid device (No matching HID UPS found). I have googled for hours and tried many things to fix including several re-boots and a couple of power down/wait 15 minutes+/then start up and can't get this to work. Any help would be much appreciated.


my /etc/nut/ups.conf is really simple with 1 line in it:

MODE=netserver

my etc/nut/nut.conf is fairly simple also:

pollinterval = 15 maxretry = 3 offdelay = 120 ondelay = 240 [apc] # APC Back-UPS XS 850M driver = usbhid-ups port = auto desc = "APC Back-UPS XS 850M" vendorid = 051D productid = 0002 serial = 4B2237P13079

At this point in the tutorial to test I try the following command:

upsdrvctl start

It fail as follows:

Network UPS Tools - UPS driver controller 2.7.4 Network UPS Tools - Generic HID driver 0.41 (2.7.4) USB communication driver 0.33 No matching HID UPS found Driver failed to start (exit status=1) Network UPS Tools - Generic HID driver 0.41 (2.7.4) USB communication driver 0.33 No matching HID UPS found Driver failed to start (exit status=1) Network UPS Tools - Generic HID driver 0.41 (2.7.4) USB communication driver 0.33 No matching HID UPS found Driver failed to start (exit status=1)

I have googled for several hours and tried many things. I found a post that said it was a permissions and to create a udev rule. Which I did as follows:

rule name: 90-ups.rules located in folder /etc/udev/rules.d ACTION=="add", SUBSYSTEM=="usb", ATTR{idVendor}=="051d", ATTR{idProduct}=="0002", MODE=='0660"GROUP="nut"

I have also made sure that both root and the user "nut" belong to the "nut" group.

when I run lsusb I get:

Bus 002 Device 003: ID 051d:0002 American Power Conversion Uninterruptible Power Supply

when I run lsusb -v -s 002:003:

Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 2.00 bDeviceClass 0 bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 64 idVendor 0x051d American Power Conversion idProduct 0x0002 Uninterruptible Power Supply bcdDevice 0.90 iManufacturer 1 American Power Conversion iProduct 2 Back-UPS XS 850M FW:944.d11 .D USB FW:d11 iSerial 3 4B2237P14079 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 0x0022 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 2mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 1 bInterfaceClass 3 Human Interface Device bInterfaceSubClass 0 bInterfaceProtocol 0 iInterface 0 HID Device Descriptor: bLength 9 bDescriptorType 33 bcdHID 1.00 bCountryCode 33 US bNumDescriptors 1 bDescriptorType 34 Report wDescriptorLength 1049 Report Descriptors: ** UNAVAILABLE ** Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0008 1x 8 bytes bInterval 100 can't get device qualifier: Resource temporarily unavailable can't get debug descriptor: Resource temporarily unavailable Device Status: 0x0003 Self Powered Remote Wakeup Enabled

when i run ls -al on /dev/bus/usb/002/003 I get:

crw-rw-r-- 1 root nut 189, 130 Dec 26 14:53 /dev/bus/usb/002/003

when i run udevadm monitor i get:

KERNEL[6943.674045] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/usbmisc/hiddev0 (usbmisc) KERNEL[6943.674079] remove /class/usbmisc (class) KERNEL[6943.674222] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0008/hidraw/hidraw0 (hidraw) KERNEL[6943.674240] unbind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0008 (hid) KERNEL[6943.674260] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0008 (hid) KERNEL[6943.674278] unbind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) KERNEL[6943.674296] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) KERNEL[6943.674369] unbind /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) KERNEL[6943.674391] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) UDEV [6943.682754] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/usbmisc/hiddev0 (usbmisc) UDEV [6943.682929] remove /class/usbmisc (class) UDEV [6943.683324] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0008/hidraw/hidraw0 (hidraw) UDEV [6943.683931] unbind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0008 (hid) UDEV [6943.684056] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0008 (hid) UDEV [6943.684537] unbind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) UDEV [6943.684659] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) UDEV [6943.685214] unbind /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) UDEV [6943.685290] remove /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) KERNEL[6949.565137] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) KERNEL[6949.566956] change /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) KERNEL[6949.566979] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) KERNEL[6949.573739] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0009 (hid) KERNEL[6949.574293] add /class/usbmisc (class) KERNEL[6949.574473] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/usbmisc/hiddev0 (usbmisc) KERNEL[6949.574555] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0009/hidraw/hidraw0 (hidraw) KERNEL[6949.574590] bind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0009 (hid) KERNEL[6949.574617] bind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) KERNEL[6949.574649] bind /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) UDEV [6949.575302] add /class/usbmisc (class) UDEV [6949.575603] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) UDEV [6949.576713] change /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb) UDEV [6949.577489] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) UDEV [6949.577942] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/usbmisc/hiddev0 (usbmisc) UDEV [6949.578071] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0009 (hid) UDEV [6949.580228] add /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0009/hidraw/hidraw0 (hidraw) UDEV [6949.580801] bind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0/0003:051D:0002.0009 (hid) UDEV [6949.581316] bind /devices/pci0000:00/0000:00:1a.0/usb2/2-1/2-1:1.0 (usb) UDEV [6949.581979] bind /devices/pci0000:00/0000:00:1a.0/usb2/2-1 (usb)



So can anyone tell me what I have done wrong or why this driver doesn't see my UPS?

Sorry for such a long post but wanted to provide as much info as I can.

Thanks in advance for any response!