could not read subscription status: subscription information too old

[SRU]

Hi, our pbs *has* a subscription until Jan 2022.
in /etc/proxmox-backup is a file "subscription" from May 6th.

- Whats the cause for the message and how to fix it ?

 

[tom]

Your host cannot contact the validation server. Check your local network status.

 

[SRU]

Thanks, this has been solved.

For the records:
The web gui was of no value here as it kept spinning while trying to display subscription information.
That blocked all buttons on that form so removing the subscription was not an option.

Instead i executed

proxmox-backup-manager subscription get
proxmox-backup-manager subscription help
proxmox-backup-manager subscription set pbsc-[mylicensenumberhere]

After that, i rechecked the subscription from the webgui while tracing the traffic using tcpdump
revealing shop.maurer-it.com as the target validation server so that i was able to update my iptables rules.

What i would like to have in the gui appart from a fix for the blocking spin is a popup

• saying that it was not able to reach the validation server at url xxx as soon as that fails;
• including the diagnostic information about if it could not be dns resolved or not contacted

Followed by an url pointing to helpfull instructions about

• The consequences of not adressing that issue
• How to reach out to proxmox support
• How to re-establish the connection
• Including the protocol and port i need to open on my firewall.