Community Subscription but cannot access Enterprise repos?

[Lephisto]

Hi,

I have a problem at a customers site:

The keys are entered and deemed as "Status: active", but when doing an apt-get update I get:

root@px1n1# apt update
Hit:1 http://security.debian.org bookworm-security InRelease
Hit:2 https://repos.influxdata.com/debian stable InRelease                                                               
Hit:3 http://ftp.de.debian.org/debian bookworm InRelease                                                                 
Hit:4 http://ftp.de.debian.org/debian bookworm-updates InRelease               
Err:5 https://enterprise.proxmox.com/debian/ceph-quincy bookworm InRelease
  401  Unauthorized [IP: 185.219.221.167 443]
Err:6 https://enterprise.proxmox.com/debian/pve bookworm InRelease
  401  Unauthorized [IP: 185.219.221.167 443]
Reading package lists... Done
E: Failed to fetch https://enterprise.proxmox.com/debian/ceph-quincy/dists/bookworm/InRelease  401  Unauthorized [IP: 185.219.221.167 443]
E: The repository 'https://enterprise.proxmox.com/debian/ceph-quincy bookworm InRelease' is no longer signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
E: Failed to fetch https://enterprise.proxmox.com/debian/pve/dists/bookworm/InRelease  401  Unauthorized [IP: 185.219.221.167 443]
E: The repository 'https://enterprise.proxmox.com/debian/pve bookworm InRelease' is no longer signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

What do I miss here?

 

[Stoiko Ivanov]

Activation of subscriptions can take a short while to propagate to all necessary places - so sometimes it's just an issue of trying again in a few minutes.

else - try running:
`pvesubscription update --force 1`
and check the output of:
`pvesubscription get` (don't post the subscription key or other information here unredacted)

 

[Lephisto]

checktime: 1716975297
key: pve1c-<redacted>
level: c
nextduedate: 2025-05-28
productname: Proxmox VE Community Subscription 1 CPU/year
regdate: 2024-05-28 00:00:00
serverid: <redacted>
sockets: 1
status: active
url: https://www.proxmox.com/en/proxmox-virtual-environment/pricing

I have the problem several days now.

 

[Stoiko Ivanov]

Hm - In this case please open a ticket in our enterprise support portal https://my.proxmox.com
(Issues related to subscription activation are handled there - even for community level subscriptions)

Please attach a system report - and a link to this thread