Cannot access enterprise.proxmox.com after reissue the license.

[green_mon]

Hi All,

Today we install the new PMG 6.0 and move the license to the new server. the license status show active now.
and we restore 5.2 setting in the 6.0 server.

But we try to check the software update at Administrator > Updates
I see the error in the update, show cannot access the proxmox enterprise repository.

When I access to proxmox enterprise repository after reissue the license?

This is the error msg.
##
starting apt-get update
Hit:1 http://ftp.hk.debian.org/debian buster InRelease
Hit:2 http://ftp.hk.debian.org/debian buster-updates InRelease
Hit:3 http://security.debian.org buster/updates InRelease
Err:4 https://enterprise.proxmox.com/debian/pmg buster InRelease
401 Unauthorized [IP: 94.136.30.185 443]
Reading package lists...
E: Failed to fetch https://enterprise.proxmox.com/debian/pmg/dists/buster/InRelease 401 Unauthorized [IP: 94.136.30.185 443]
E: The repository 'https://enterprise.proxmox.com/debian/pmg buster InRelease' is not signed.
TASK ERROR: command 'apt-get update' failed: exit code 100



run in ssh
root@mg1:~# apt-get update
Hit:1 http://ftp.hk.debian.org/debian buster InRelease
Hit:2 http://ftp.hk.debian.org/debian buster-updates InRelease
Hit:3 http://security.debian.org buster/updates InRelease
Err:4 https://enterprise.proxmox.com/debian/pmg buster InRelease
401 Unauthorized [IP: 94.136.30.185 443]
Reading package lists... Done
E: Failed to fetch https://enterprise.proxmox.com/debian/pmg/dists/buster/InRelease 401 Unauthorized [IP: 94.136.30.185 443]
E: The repository 'https://enterprise.proxmox.com/debian/pmg buster InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.


##

 

[subhash]

Hi guys,
getting below error in backup.

100: 2019-09-27 19:00:03 INFO: Starting Backup of VM 100 (qemu)
100: 2019-09-27 19:00:03 INFO: status = running
100: 2019-09-27 19:00:04 INFO: update VM 100: -lock backup
100: 2019-09-27 19:00:04 INFO: VM Name: vTPortals
100: 2019-09-27 19:00:04 INFO: include disk 'ide0' 'lnx-vm_vm:vm-100-disk-1' 127G
100: 2019-09-27 19:00:04 INFO: include disk 'ide1' 'lnx-vm_vm:vm-100-disk-2' 200G
100: 2019-09-27 19:00:05 INFO: backup mode: snapshot
100: 2019-09-27 19:00:05 INFO: bandwidth limit: 100000 KB/s
100: 2019-09-27 19:00:05 INFO: ionice priority: 7
100: 2019-09-27 19:00:05 INFO: creating archive '/mnt/pve/vTBackup/dump/vzdump-qemu-100-2019_09_27-19_00_03.vma.lzo'
100: 2019-09-27 19:00:12 INFO: started backup task '65a4a78e-e776-44e0-9a8f-7729d96ca905'
100: 2019-09-27 19:00:15 INFO: status: 0% (264241152/351117770752), sparse 0% (103608320), duration 3, read/write 88/53 MB/s
100: 2019-09-27 19:03:49 INFO: status: 0% (3010461696/351117770752), sparse 0% (200716288), duration 217, read/write 12/12 MB/s
100: 2019-09-27 19:03:49 ERROR: vma_queue_write: write error - Broken pipe
100: 2019-09-27 19:03:49 INFO: aborting backup job
100: 2019-09-27 19:03:51 ERROR: Backup of VM 100 failed - vma_queue_write: write error - Broken pipe

 

[fabian]

Hi All,

Today we install the new PMG 6.0 and move the license to the new server. the license status show active now.
and we restore 5.2 setting in the 6.0 server.

But we try to check the software update at Administrator > Updates
I see the error in the update, show cannot access the proxmox enterprise repository.

When I access to proxmox enterprise repository after reissue the license?

This is the error msg.
##
starting apt-get update
Hit:1 http://ftp.hk.debian.org/debian buster InRelease
Hit:2 http://ftp.hk.debian.org/debian buster-updates InRelease
Hit:3 http://security.debian.org buster/updates InRelease
Err:4 https://enterprise.proxmox.com/debian/pmg buster InRelease
401 Unauthorized [IP: 94.136.30.185 443]
Reading package lists...
E: Failed to fetch https://enterprise.proxmox.com/debian/pmg/dists/buster/InRelease 401 Unauthorized [IP: 94.136.30.185 443]
E: The repository 'https://enterprise.proxmox.com/debian/pmg buster InRelease' is not signed.
TASK ERROR: command 'apt-get update' failed: exit code 100



run in ssh
root@mg1:~# apt-get update
Hit:1 http://ftp.hk.debian.org/debian buster InRelease
Hit:2 http://ftp.hk.debian.org/debian buster-updates InRelease
Hit:3 http://security.debian.org buster/updates InRelease
Err:4 https://enterprise.proxmox.com/debian/pmg buster InRelease
401 Unauthorized [IP: 94.136.30.185 443]
Reading package lists... Done
E: Failed to fetch https://enterprise.proxmox.com/debian/pmg/dists/buster/InRelease 401 Unauthorized [IP: 94.136.30.185 443]
E: The repository 'https://enterprise.proxmox.com/debian/pmg buster InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.


##

please open a support ticket for issues with subscription status..

 

[fabian]

Hi guys,
getting below error in backup.

100: 2019-09-27 19:00:03 INFO: Starting Backup of VM 100 (qemu)
100: 2019-09-27 19:00:03 INFO: status = running
100: 2019-09-27 19:00:04 INFO: update VM 100: -lock backup
100: 2019-09-27 19:00:04 INFO: VM Name: vTPortals
100: 2019-09-27 19:00:04 INFO: include disk 'ide0' 'lnx-vm_vm:vm-100-disk-1' 127G
100: 2019-09-27 19:00:04 INFO: include disk 'ide1' 'lnx-vm_vm:vm-100-disk-2' 200G
100: 2019-09-27 19:00:05 INFO: backup mode: snapshot
100: 2019-09-27 19:00:05 INFO: bandwidth limit: 100000 KB/s
100: 2019-09-27 19:00:05 INFO: ionice priority: 7
100: 2019-09-27 19:00:05 INFO: creating archive '/mnt/pve/vTBackup/dump/vzdump-qemu-100-2019_09_27-19_00_03.vma.lzo'
100: 2019-09-27 19:00:12 INFO: started backup task '65a4a78e-e776-44e0-9a8f-7729d96ca905'
100: 2019-09-27 19:00:15 INFO: status: 0% (264241152/351117770752), sparse 0% (103608320), duration 3, read/write 88/53 MB/s
100: 2019-09-27 19:03:49 INFO: status: 0% (3010461696/351117770752), sparse 0% (200716288), duration 217, read/write 12/12 MB/s
100: 2019-09-27 19:03:49 ERROR: vma_queue_write: write error - Broken pipe
100: 2019-09-27 19:03:49 INFO: aborting backup job
100: 2019-09-27 19:03:51 ERROR: Backup of VM 100 failed - vma_queue_write: write error - Broken pipe

please don't hijack threads that are not related to your issue.

 

[malagasy]

just comment the content of pve-entreprise.list by adding # at the beginning of the line

vim /etc/apt/sources.list.d/pve-entreprise.list

 

[H.c.K]

just comment the content of pve-entreprise.list by adding # at the beginning of the line

vim /etc/apt/sources.list.d/pve-entreprise.list

so I solved it.