Backup server web gui not starting?

E

Erik-NA

New Member
Mar 8, 2022
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0
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Just installed latest PBS (no subscription) and the web gui is not started anymore.

netstat -natp | grep 8007 returns nothing.

service proxmox-backup is running

Any help is appreciated
 
what do the commands
Code: 
proxmox-backup-manager versions --verbose
systemctl status proxmox-backup-proxy
say
 
proxmox-backup-manager versions --verbose returned
Code: 
proxmox-backup             2.2-1        running kernel: 5.15.53-1-pve
proxmox-backup-server      2.2.6-1      running version: 2.2.6
pve-kernel-helper          7.2-12
pve-kernel-5.15            7.2-10
pve-kernel-5.15.53-1-pve   5.15.53-1
pve-kernel-5.15.39-2-pve   5.15.39-2
pve-kernel-5.15.35-1-pve   5.15.35-3
ifupdown2                  3.1.0-1+pmx3
libjs-extjs                7.0.0-1
proxmox-backup-docs        2.2.6-1
proxmox-backup-client      2.2.6-1
proxmox-mini-journalreader 1.2-1
proxmox-widget-toolkit     3.5.1
pve-xtermjs                4.16.0-1
smartmontools              7.2-pve3
zfsutils-linux             2.1.5-pve1

systemctl start proxmox-backup-proxy returned:
Code: 
Job for proxmox-backup-proxy.service failed because the control process exited with error code.
See "systemctl status proxmox-backup-proxy.service" and "journalctl -xe" for details.
root@pbs-01-pri:~# systemctl status proxmox-backup-proxy
● proxmox-backup-proxy.service - Proxmox Backup API Proxy Server
     Loaded: loaded (/lib/systemd/system/proxmox-backup-proxy.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Mon 2022-09-19 09:07:27 CEST; 1s ago
    Process: 71437 ExecStart=/usr/lib/x86_64-linux-gnu/proxmox-backup/proxmox-backup-proxy (code=exited, status=1/FAILURE)
   Main PID: 71437 (code=exited, status=1/FAILURE)
        CPU: 46ms

Sep 19 09:07:27 pbs systemd[1]: proxmox-backup-proxy.service: Scheduled restart job, restart counter is at 5.
Sep 19 09:07:27 pbs systemd[1]: Stopped Proxmox Backup API Proxy Server.
Sep 19 09:07:27 pbs systemd[1]: proxmox-backup-proxy.service: Start request repeated too quickly.
Sep 19 09:07:27 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'exit-code'.
Sep 19 09:07:27 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
 
Last edited:
ok so the proxmox-backup-proxy does not start, can you post the syslog since boot: 'journalctl -b' ?
 
Rebooted. proxmox-backup-proxy did not start. Output from journalctl -b:

Code: 
Sep 19 11:57:47 pbs kernel: Linux version 5.15.53-1-pve (build@proxmox) (gcc (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1 SMP PVE 5.15.53-1 (Fri, 26 Aug 2022 16:5>
Sep 19 11:57:47 pbs kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-5.15.53-1-pve root=/dev/mapper/pbs-root ro ipv6.disable=1 quiet ipv6.disable=1
Sep 19 11:57:47 pbs kernel: KERNEL supported cpus:
Sep 19 11:57:47 pbs kernel:   Intel GenuineIntel
Sep 19 11:57:47 pbs kernel:   AMD AuthenticAMD
Sep 19 11:57:47 pbs kernel:   Hygon HygonGenuine
Sep 19 11:57:47 pbs kernel:   Centaur CentaurHauls
Sep 19 11:57:47 pbs kernel:   zhaoxin   Shanghai
Sep 19 11:57:47 pbs kernel: ACPI: SSDT 0x00000000F1DE9900 0009E4 (v01 INTEL  PPM RCM  80000001 INTL 20061109)
Sep 19 11:57:47 pbs kernel: No NUMA configuration found
Sep 19 11:57:47 pbs kernel: Faking a node at [mem 0x0000000000000000-0x000000080bffefff]
Sep 19 11:57:47 pbs kernel: NODE_DATA(0) allocated [mem 0x80bfd5000-0x80bffefff]
Sep 19 11:57:47 pbs kernel: Zone ranges:
Sep 19 11:57:47 pbs kernel:   Device   empty
Sep 19 11:57:47 pbs kernel: Movable zone start for each node
Sep 19 11:57:47 pbs kernel: Early memory node ranges
Sep 19 11:57:47 pbs kernel: On node 0, zone DMA: 1 pages in unavailable ranges
Sep 19 11:57:47 pbs kernel: On node 0, zone DMA: 103 pages in unavailable ranges
Sep 19 11:57:47 pbs kernel: On node 0, zone Normal: 25116 pages in unavailable ranges
Sep 19 11:57:47 pbs kernel: On node 0, zone Normal: 16385 pages in unavailable ranges
Sep 19 11:57:47 pbs kernel: ACPI: PM-Timer IO Port: 0x908

However, syslog contains following information:
Code: 
Sep 19 11:57:50 pbs systemd[1]: Started Postfix Mail Transport Agent (instance -).
Sep 19 11:57:50 pbs systemd[1]: proxmox-backup-proxy.service: Scheduled restart job, restart counter is at 1.
Sep 19 11:57:50 pbs systemd[1]: Starting Postfix Mail Transport Agent...
Sep 19 11:57:50 pbs systemd[1]: Stopped Proxmox Backup API Proxy Server.
Sep 19 11:57:50 pbs systemd[1]: Starting Proxmox Backup API Proxy Server...
Sep 19 11:57:50 pbs systemd[1]: Finished Postfix Mail Transport Agent.
Sep 19 11:57:50 pbs postfix/qmgr[889]: warning: inet_protocols: disabling IPv6 name/address support: Address family not supported by protocol
Sep 19 11:57:50 pbs postfix/pickup[887]: warning: inet_protocols: disabling IPv6 name/address support: Address family not supported by rotocol
Sep 19 11:57:50 pbs proxmox-backup-proxy[893]: Error: Address family not supported by protocol (os error 97)
Sep 19 11:57:50 pbs systemd[1]: proxmox-backup-proxy.service: Main process exited, code=exited, status=1/FAILURE
Sep 19 11:57:50 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'exit-code'.
Sep 19 11:57:50 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
Sep 19 11:57:50 pbs systemd[1]: Reached target Multi-User System.
Sep 19 11:57:50 pbs systemd[1]: Reached target Graphical Interface.
Sep 19 11:57:50 pbs systemd[1]: Starting Update UTMP about System Runlevel Changes...
Sep 19 11:57:50 pbs systemd[1]: systemd-update-utmp-runlevel.service: Succeeded.
Sep 19 11:57:50 pbs systemd[1]: Finished Update UTMP about System Runlevel Changes.
Sep 19 11:57:50 pbs systemd[1]: Startup finished in 8.554s (kernel) + 2.963s (userspace) = 11.518s.
Sep 19 11:57:50 pbs systemd[1]: proxmox-backup-proxy.service: Scheduled restart job, restart counter is at 2.
Sep 19 11:57:50 pbs systemd[1]: Stopped Proxmox Backup API Proxy Server.
Sep 19 11:57:50 pbs systemd[1]: Starting Proxmox Backup API Proxy Server...
Sep 19 11:57:50 pbs proxmox-backup-proxy[910]: Error: Address family not supported by protocol (os error 97)
Sep 19 11:57:50 pbs systemd[1]: proxmox-backup-proxy.service: Main process exited, code=exited, status=1/FAILURE
Sep 19 11:57:50 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'exit-code'.
Sep 19 11:57:50 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
Sep 19 11:57:51 pbs iscsid: iSCSI daemon with pid=673 started!
Sep 19 11:57:51 pbs systemd[1]: proxmox-backup-proxy.service: Scheduled restart job, restart counter is at 3.
Sep 19 11:57:51 pbs systemd[1]: Stopped Proxmox Backup API Proxy Server.
Sep 19 11:57:51 pbs systemd[1]: Starting Proxmox Backup API Proxy Server...
Sep 19 11:57:51 pbs proxmox-backup-proxy[923]: Error: Address family not supported by protocol (os error 97)
Sep 19 11:57:51 pbs systemd[1]: proxmox-backup-proxy.service: Main process exited, code=exited, status=1/FAILURE
Sep 19 11:57:51 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'exit-code'.
Sep 19 11:57:51 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
Sep 19 11:57:51 pbs systemd[1]: proxmox-backup-proxy.service: Scheduled restart job, restart counter is at 4.
Sep 19 11:57:51 pbs systemd[1]: Stopped Proxmox Backup API Proxy Server.
Sep 19 11:57:51 pbs systemd[1]: Starting Proxmox Backup API Proxy Server...
Sep 19 11:57:51 pbs proxmox-backup-proxy[936]: Error: Address family not supported by protocol (os error 97)
Sep 19 11:57:51 pbs systemd[1]: proxmox-backup-proxy.service: Main process exited, code=exited, status=1/FAILURE
Sep 19 11:57:51 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'exit-code'.
Sep 19 11:57:51 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
Sep 19 11:57:52 pbs systemd[1]: proxmox-backup-proxy.service: Scheduled restart job, restart counter is at 5.
Sep 19 11:57:52 pbs systemd[1]: Stopped Proxmox Backup API Proxy Server.
Sep 19 11:57:52 pbs systemd[1]: proxmox-backup-proxy.service: Start request repeated too quickly.
Sep 19 11:57:52 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'exit-code'.
Sep 19 11:57:52 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
Seems to be related to IP v6, which is deactivated.
 
Last edited:
Erik-NA said:
Output from journalctl -b:
Click to expand...
that's sadly not the complete output. you can redirect the output into a file and upload that here
Code: 
journalctl -b > /tmp/journal.log
 
ok i see the error now is:

Sep 19 22:21:29 pbs proxmox-backup-proxy[755]: Error: Address family not supported by protocol (os error 97)
Click to expand...

can you post your /etc/hosts file ? is there any ipv6 address included? (if yes that might be the reason)

EDIT: please also post your network configuration (/etc/network/interfaces)
 
/etc/hosts/
Code: 
127.0.0.1 localhost.localdomain localhost
192.168.1.10 pbs

# The following lines are desirable for IPv6 capable hosts
#::1     ip6-localhost ip6-loopback
#fe00::0 ip6-localnet
#ff00::0 ip6-mcastprefix
#ff02::1 ip6-allnodes
#ff02::2 ip6-allrouters
#ff02::3 ip6-allhosts
/etc/network/interfaces/
Code: 
auto lo
iface lo inet loopback

auto eno1
iface eno1 inet static
    address 192.168.1.10/24
    gateway 192.168.1.255
    mtu 1500

auto eno2
iface eno2 inet manual

auto ens1f0
iface ens1f0 inet manual

auto ens1f1
iface ens1f1 inet manual
 
My bad. Forgotten to run update-grub. It is working after re-enabling IP v6.

Apparently, this version lost support for IP v4 only.
 
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