Subscription check behind proxy broken in PVE9

C

Cold_Cloud_1

New Member
Proxmox Subscriber
Aug 15, 2024
9
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Ability to validate subscriptions via configured proxy server appears to have broken in version 9, not having issue on any nodes still on 8.
Receiving following error:

"Error checking subscription: io: failed to lookup address information: temporary failure in name resolution (500)"

indicating it is not trying to utilize the proxy
 
Cold_Cloud_1 said:
"Error checking subscription: io: failed to lookup address information: temporary failure in name resolution (500)"
Click to expand...

It looks to me like Proxmox can't resolve the address. Can you resolve shop.proxmox.com?

Code: 
ping shop.proxmox.com

Where did you enter the proxy server?

Code: 
http_proxy: http://.*
Specify external http proxy which is used for downloads (example: http://username:password@host:port/)

What's the host DNS configuration?
Please provide the output of cat /etc/resolv.conf
 
fireon said:
It looks to me like Proxmox can't resolve the address. Can you resolve shop.proxmox.com?

Code: 
ping shop.proxmox.com

Where did you enter the proxy server?

Code: 
http_proxy: http://.*
Specify external http proxy which is used for downloads (example: http://username:password@host:port/)

What's the host DNS configuration?
Please provide the output of cat /etc/resolv.conf
Click to expand...
DNS will not be able to resolve external addresses as it is in a segmented environment. 30 + other pve hosts running on pve8 and configured same way and work fine, DNS resolution is not necessary as the proxy server handles it.

Proxy server is configured under Options tab on data center.

1757521723268.png
 
could you file an issue on our bugzilla? thanks!
 
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Cold_Cloud_1 said:
DNS will not be able to resolve external addresses as it is in a segmented environment. 30 + other pve hosts running on pve8 and configured same way and work fine, DNS resolution is not necessary as the proxy server handles it.

Proxy server is configured under Options tab on data center.

View attachment 90459
Click to expand...

I tested this. A pure Apt proxy works. If your DNS resolution isn't working, you can also make an entry in /etc/hosts as an additional workaround.

I configured the proxy for Apt like this: /etc/apt/apt.conf.d/01proxy

Code: 
Acquire::http { Proxy "http://myProxy:3128"; };

The proxy you configure in Proxmox Datacenter is usually entered in this file:
Code: 
/etc/apt/apt.conf.d/76pveproxy
But unfortunately, that didn't work in my tests.
 
fireon said:
I tested this. A pure Apt proxy works. If your DNS resolution isn't working, you can also make an entry in /etc/hosts as an additional workaround.

I configured the proxy for Apt like this: /etc/apt/apt.conf.d/01proxy

Code: 
Acquire::http { Proxy "http://myProxy:3128"; };

The proxy you configure in Proxmox Datacenter is usually entered in this file:
Code: 
/etc/apt/apt.conf.d/76pveproxy
But unfortunately, that didn't work in my tests.
Click to expand...
Making an entry in hosts would not direct the traffic through the proxy though? Internet is only accessible through the proxy.
 
Cold_Cloud_1 said:
Making an entry in hosts would not direct the traffic through the proxy though? Internet is only accessible through the proxy.
Click to expand...

Well, I thought that if you enter the IPs + FQDN in the hosts file as a workaround and only set the proxy for Apt, it might work for you too.
 
there's a bugzilla entry linked higher up in the thread, please subscribe yourself to that - it will be updated once a fix is available.
 
Cold_Cloud_1 said:
I was able to trick it into working by putting in a dummy record in host file for shop.proxmox.com does not need to be the actual IP just something for it to get an Ipv4 address it appears. subscription check succeed afterwards.
Click to expand...
I used the same workaround and can confirm that a dummy ipv4 record on each host allows the license to validate. Thanks for the info.
 
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I am trying your workaround but it is not working for me. The error persists. Can you provide me with your entry in the hosts file?

What surprises me is, that when I installed proxmox end of september, the registering of the key worked. What happened?
 
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