Whitelisted mails still get quarantined

[rptb1]

Hello.

We're running Proxmox Mail Gateway 8.0.7 and it works well, except that we don't seem to be able to whitelist false positive spam. The "whitelist" button or link on quarantined mail does not prevent future quarantines.

A typical example is mail from notifications@github.com to sysadmins@ravenbrook.com which is quarantined even though notifications@github.com is on the user's whitelist as a result of clicking the "whitelist" link in the quarantine interface. We have similar problems with other unrelated combinations.

Note that in this case we have the following line in the logs:

2023-12-29T12:59:34.950832+00:00 mail-gateway postfix/qmgr[115597]: D39FE315DC: from=<noreply@github.com>, size=5428, nrcpt=1 (queue active)​

and this suggests that the "whitelist" link might be adding or matching the wrong address. For this particular mail, the "From" header is

From: Name Withheld <notifications@github.com>​

​

so the envelope from does not match the From header. Is the whitelist button adding the wrong one?

Any suggestions as to how to debug this problem?

Many thanks.

 

[DJAlex]

Hi,

i had exact the same problem. We use all (example):
mailadress: bounce@info.kleinanzeigen.de
regex: [a-zA-Z0-9]+@[A-Za-z0-9]+\.kleinanzeigen\.de
and other. We put them under:
mail filter->who object->Whitelist
konfiguration->mail proxy->whitelist


We use the user own whitelist (in quarantine) whitelist

Nothing help, the mails are all time blocked. This was in Version 7 and now in Version 8 since over one year.

Thanks

 

[sb-jw]

Please show your rules and the complete log excerpt so that you can see which rule was used to block the email.