[SOLVED] Web UI Not loading (Ext is not defined)

The Chill Pilgrim

New Member
May 20, 2019
Recently I've updated Proxmox (apt update && apt upgrade && apt dist-upgrade) across a three node cluster (with ceph for storage), I went to access the Web UI, and received a blank page.

Dev tools indicate an issue with loading some of the JS
Loading failed for the <script> with source pve2/ext6/ext-all.js”.
Ext is not defined charts.js:1:1

It's really strange, the same issue occurs on all three hosts, and there are no events to indicate hardware or network issues (nothing has changed)

I've rebooted one of the hosts - no change after reboot on web ui issue

symptoms are as follows (really strange)

1. downloading the ext-all.js with curl results in the following error
A TLS packet with unexpected length was received.
2. dmesg & journalctl pauses on the output (no disk errors or rpool raid events exist) - occurs on all hosts
2a. curl request for ext-all.js also hangs
3. pror to updating these issues were not presenting
4. no visible ceph events to indicate there is a storage issue.

pveversion -v
proxmox-ve: 5.4-1 (running kernel: 4.15.18-13-pve)
pve-manager: 5.4-5 (running version: 5.4-5/c6fdb264)
pve-kernel-4.15: 5.4-2
pve-kernel-4.15.18-14-pve: 4.15.18-39
pve-kernel-4.15.18-13-pve: 4.15.18-37
pve-kernel-4.15.18-12-pve: 4.15.18-36
pve-kernel-4.15.18-11-pve: 4.15.18-34
pve-kernel-4.15.18-10-pve: 4.15.18-32
pve-kernel-4.15.18-9-pve: 4.15.18-30
pve-kernel-4.10.17-3-pve: 4.10.17-23
pve-kernel-4.10.17-2-pve: 4.10.17-20
ceph: 12.2.12-pve1
corosync: 2.4.4-pve1
criu: 2.11.1-1~bpo90
glusterfs-client: 3.8.8-1
ksm-control-daemon: 1.2-2
libjs-extjs: 6.0.1-2
libpve-access-control: 5.1-9
libpve-apiclient-perl: 2.0-5
libpve-common-perl: 5.0-51
libpve-guest-common-perl: 2.0-20
libpve-http-server-perl: 2.0-13
libpve-storage-perl: 5.0-42
libqb0: 1.0.3-1~bpo9
lvm2: 2.02.168-pve6
lxc-pve: 3.1.0-3
lxcfs: 3.0.3-pve1
novnc-pve: 1.0.0-3
proxmox-widget-toolkit: 1.0-26
pve-cluster: 5.0-37
pve-container: 2.0-37
pve-docs: 5.4-2
pve-edk2-firmware: 1.20190312-1
pve-firewall: 3.0-20
pve-firmware: 2.0-6
pve-ha-manager: 2.0-9
pve-i18n: 1.1-4
pve-libspice-server1: 0.14.1-2
pve-qemu-kvm: 3.0.1-2
pve-xtermjs: 3.12.0-1
qemu-server: 5.0-51
smartmontools: 6.5+svn4324-1
spiceterm: 3.0-5
vncterm: 1.5-3
zfsutils-linux: 0.7.13-pve1~bpo2
Hey guys - i got up this morning, and realised my issue

asymmetric routing... long story short, proxmox is straddling new and old management networks, for some reason I was trying the new network, and not the old.

as soon as I hit the servers on the old IP's I was up and running

Apologies, and thanks to those who offered advice.


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