VM Black Screen

[Dexter23]

I have a Windows 10 VM, customer call me that can't able to connect with RDP, i check in PVE WebUI and the VM is running but the console have a black screen and if i type spacebar for example nothing happened.
We have some log file for understand why the VM not Responding?
Thanks.

 

[sb-jw]

The VM is just a process. If you want to know what happened, check the Windows Logs.

I suspect the classic here, Windows 10 is a desktop OS not a server OS, so the energy saving settings are also set and must be explicitly deactivated. So I think the VM has gone to sleep.