hello,
my users can no longer configure tfa for their accounts - it used to work for months and i am not aware of any related configuration changes.
after user navigated to tfa -> add -> totp, a qr-code is displayed, user scans it with his mobile device and enters the auth-code displayed on the mobile device into the 'verify code' field, and password into the 'verify password' field but the ok button keeps beeing greyed out and hence is inactive.
we tried using different users using different mobile devices and different browsers.
tfa enabled users can log in using the verify code displayed on their mobile device.
clocks are sychronized.
version: Virtual Environment 8.2.3
did i miss anything? what can i do to reenable users to activate tfa for their acconts?
thanks in advance for any hints, gustav
my users can no longer configure tfa for their accounts - it used to work for months and i am not aware of any related configuration changes.
after user navigated to tfa -> add -> totp, a qr-code is displayed, user scans it with his mobile device and enters the auth-code displayed on the mobile device into the 'verify code' field, and password into the 'verify password' field but the ok button keeps beeing greyed out and hence is inactive.
we tried using different users using different mobile devices and different browsers.
tfa enabled users can log in using the verify code displayed on their mobile device.
clocks are sychronized.
version: Virtual Environment 8.2.3
did i miss anything? what can i do to reenable users to activate tfa for their acconts?
thanks in advance for any hints, gustav
Last edited: