User White/Blacklists

[XN-Matt]

Could Proxmox clarify if the user whitelist, specifically, will skip all content/virus checks when added?

We have one user who has a message with an attachment constantly being classed as a virus incorrectly. We want to whitelist the sender so this is not checked.

If not, could Proxmox consider adding a whitelist for this, or at least, allow skipping ALL checks?

 

[Stoiko Ivanov]

see: https://pmg.proxmox.com/pmg-docs/pmg-admin-guide.html#pmgconfig_whitelist_overview
the user black/whitelists are _only_ used to discard, or enforce (by setting it to 100) the spamscore
What happens with that information depends on your ruleset

if you want to bypass all checks you need to create a rule for this (if you want to restrict this to one particular recipient - just add the address as 'To' object

 

[XN-Matt]

A rule would be overkill as there are many domains so the admin of this would be problematic.

I would expect, like others, that user whitelist is exactly that. It whitelists all messages from the sender, full stop, no exceptions?

 

[Stoiko Ivanov]

I would expect, like others, that user whitelist is exactly that. It whitelists all messages from the sender, full stop, no exceptions?

The concept behind user black/whitelist is (since a very long time) to help individual users to skip the step of mails going to quarantine.
Since in most rulesets (and the shipped default) the Spam quarantine is used to put mails which score above a lower spam threshold (and block mails with a higher spam score) the functionality works quite well.

depending on which rule puts a mail in quarantine it might be better to adapt your rulesystem.

 

[XN-Matt]

Unfortunately, it's not a rule that is putting the mail in to quarantine, hence the post.

It is a mail attachment, being classed as a virus, when it is not.

It's happened to various users but maintaining rulesets for each domain/user and from or to address becomes a mammouth task and could result in hundreds of rules. Hence why the user white/blacklist is the most logical place for this.

Is there no rationale by having an actual white/blacklist that does obey what most would consider that instead of just focusing on spam?

 

[Stoiko Ivanov]

Unfortunately, it's not a rule that is putting the mail in to quarantine, hence the post.

It is a mail attachment, being classed as a virus, when it is not.

could you please post the logs of the mail?

Is there no rationale by having an actual white/blacklist that does obey what most would consider that instead of just focusing on spam?

Might also be a point of view - however this would break the experience the PMG admins are used to (hence there is currently no plan on changing the functionality of the user white/blacklists...)