Upload Subscription Key Fail

[Bruce_wang]

hello Administrator, I have an error on updating the Subscription Key,but it failed with showing message "Connection error 596: Connection timed out"

Is it means I could not connect to the server from China? What can I do to finish the configuration?

 

[Stoiko Ivanov]

The error 596 might indicate an issue on the PMG installation itself:
* ensure that both pmgproxy and pmgdaemon are running correctly
* check the system's journal (see `man journalctl`) for issues and problems
* for a subscription key to be activated you need to make sure that your installation can reach shop.proxmox.com on port 443 (https)
(you can test this with `openssl s_client -connect shop.proxmox.com:443` and/or `curl -v https://shop.proxmox.com`)

I hope this helps!

 

[Bruce_wang]

The error 596 might indicate an issue on the PMG installation itself:
* ensure that both pmgproxy and pmgdaemon are running correctly
* check the system's journal (see `man journalctl`) for issues and problems
* for a subscription key to be activated you need to make sure that your installation can reach shop.proxmox.com on port 443 (https)
(you can test this with `openssl s_client -connect shop.proxmox.com:443` and/or `curl -v https://shop.proxmox.com`)

I hope this helps!

Hello Stoiko

I tested it on the Console:

root@pmg:~# openssl s_client -connect shop.proxmox.com:443
curl -v https://shop.proxmox.com
800BAD9CCA7F0000:error:8000006E:system library:BIO_connect:Connection timed out:../crypto/bio/bio_sock2.c:114:calling connect()
800BAD9CCA7F0000:error:10000067:BIO routines:BIO_connect:connect error:../crypto/bio/bio_sock2.c:116:
connect:errno=110
root@pmg:~# curl -v https://shop.proxmox.com
* Trying 79.133.36.249:443...

seens it has an connection problem...

 

[Stoiko Ivanov]

seens it has an connection problem...

yes - I'd ask your hosting provider to check where the issue is coming from.

 

[Bruce_wang]

yes - I'd ask your hosting provider to check where the issue is coming from.

But I can link to the URL "https://shop.proxmox.com" from other windows computer in the same network.

I didn't see any problem in the syslog

"* check the system's journal (see `man journalctl`) for issues and problems"

 

[sb-jw]

Use mtr or traceroute to see where your queries are stuck. Don't you have any iptabels set? Is your PMG directly on the Internet or is there a firewall or NAT in between?

 

[Bruce_wang]

Use mtr or traceroute to see where your queries are stuck. Don't you have any iptabels set? Is your PMG directly on the Internet or is there a firewall or NAT in between?

Thank you sb-jw & Stoiko, yes I missed to allow-pass the 443 port in the firewall.
Now it's working...