Tracking Center Issue

[koby]

Hello Guys ,
My client was received a mail with forbidden file (rule forbidden) - which is fine.
But the attach can not be find anywhere on the Tracking Center ,
Because I set the rule to mail me on each mail that hit my rules - I did know about this mail + this attachment.
so I make some digging and found this mail with the attachment on the following location :

"/var/spool/pmg/cluster/1/attachment/55/BCCE46024F4B800B55"

I took a look into it and confirm that this the requested mail.
Please advice.

PS , I work with 2 node cluster which is active.

Best Regards ,
Koby Peleg Hen

 

[Stoiko Ivanov]

Not sure I understand the questions completely - but the Tracking Center is there to provide a view on the mail.logs - not e-mails

E-mails which are in quarantine can be seen in the corresponding Quarantine view (GUI->Administration->(Spam|Virus|Attachment) Quarantine)

I hope this helps!

EDIT: in a clustered environment the Tracking Center will only show the information for mails received on the node itself - not from the whole cluster. - try logging in into all nodes separately and checking the Tracking Center there

 

[koby]

Not sure I understand the questions completely - but the Tracking Center is there to provide a view on the mail.logs - not e-mails

E-mails which are in quarantine can be seen in the corresponding Quarantine view (GUI->Administration->(Spam|Virus|Attachment) Quarantine)

I hope this helps!

EDIT: in a clustered environment the Tracking Center will only show the information for mails received on the node itself - not from the whole cluster. - try logging in into all nodes separately and checking the Tracking Center there

Hello ,
This exactly the point it does not appear on ==> (GUI->Administration->(Spam|Virus|Attachment) Quarantine) on the specific node.

 

[Stoiko Ivanov]

Was it maybe already delivered/deleted by the recipient or admin?

(when clicking on deliver/delete in the GUI the mail only gets marked as such in the database - the file actually gets deleted after the quarantine-lifetime for that mail is exceeded)