spice is not working when I try to connect from different internet

[Diwakar-km]

I installed new server below are the version details. I can access vm using console spice from same network but when I try from different network, I cannot access spice console but I can access novnc . I also adding below debug message of remote-viewer for .vv file. Please help me, I'm new.

pveversion --verbose
proxmox-ve: 6.4-1 (running kernel: 5.4.114-1-pve)
pve-manager: 6.4-6 (running version: 6.4-6/be2fa32c)
pve-kernel-5.4: 6.4-2
pve-kernel-helper: 6.4-2
pve-kernel-5.4.114-1-pve: 5.4.114-1
pve-kernel-5.4.106-1-pve: 5.4.106-1
ceph-fuse: 12.2.11+dfsg1-2.1+b1
corosync: 3.1.2-pve1
criu: 3.11-3
glusterfs-client: 5.5-3
ifupdown: 0.8.35+pve1
ksm-control-daemon: 1.3-1
libjs-extjs: 6.0.1-10
libknet1: 1.20-pve1
libproxmox-acme-perl: 1.1.0
libproxmox-backup-qemu0: 1.0.3-1
libpve-access-control: 6.4-1
libpve-apiclient-perl: 3.1-3
libpve-common-perl: 6.4-3
libpve-guest-common-perl: 3.1-5
libpve-http-server-perl: 3.2-2
libpve-storage-perl: 6.4-1
libqb0: 1.0.5-1
libspice-server1: 0.14.2-4~pve6+1
lvm2: 2.03.02-pve4
lxc-pve: 4.0.6-2
lxcfs: 4.0.6-pve1
novnc-pve: 1.1.0-1
proxmox-backup-client: 1.1.6-2
proxmox-mini-journalreader: 1.1-1
proxmox-widget-toolkit: 2.5-4
pve-cluster: 6.4-1
pve-container: 3.3-5
pve-docs: 6.4-2
pve-edk2-firmware: 2.20200531-1
pve-firewall: 4.1-3
pve-firmware: 3.2-3
pve-ha-manager: 3.1-1
pve-i18n: 2.3-1
pve-qemu-kvm: 5.2.0-6
pve-xtermjs: 4.7.0-3
qemu-server: 6.4-2
smartmontools: 7.2-pve2
spiceterm: 3.1-1
vncterm: 1.6-2
zfsutils-linux: 2.0.4-pve1

remote-viewer.exe pve-spice.vv --debug ( Tried to connect it from different network)

c:\Program Files\VirtViewer v10.0-256\bin>(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:24.757: keymap string is empty - nothing to do
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:24.819: disabling smartcard shortcuts
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:24.819: Opening display to pve-spice.vv
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:24.835: Guest (NULL) has a spice display

(remote-viewer.exe:1668): GSpice-CRITICAL **: 06:15:24.850: _usbdk_hider_update: assertion 'priv->usbdk_api != NULL' failed
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:25.065: ignoring [ovirt] section content as URL, VM GUID are missing from the .vv file
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:25.081: After open connection callback fd=-1
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:25.081: Opening connection to display at pve-spice.vv
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:25.105: New spice channel 00000000051212b0 SpiceMainChannel 0
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:25.107: notebook show status 000000000406b8b0
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:36.079: main channel: failed to connect Could not connect to proxy server MY PIBLIC IP: Socket I/O timed out
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:36.079: Destroy SPICE channel SpiceMainChannel 0
(remote-viewer.exe:1668): virt-viewer-DEBUG: 06:15:36.079: zap main channel

(remote-viewer.exe:1668): GSpice-CRITICAL **: 06:15:39.197: _usbdk_hider_update: assertion 'priv->usbdk_api != NULL' failed

(remote-viewer.exe:1668): GSpice-CRITICAL **: 06:15:39.200: _usbdk_hider_clear: assertion 'priv->usbdk_api != NULL' failed


Thank you so much for helping me.

 

[Moayad]

Hi,

You must open the pve-spice.vv asap otherwise check the firewall and so on, because if the SPICE running on a local network it should work on a different network as well