Quarantine mails vanished from master after a restore

[blonjon]

Environment

• PMG 9.0.2, 2‑node HA cluster (master + slave)

What happened

1. Took a full backup of the master.
2. Factory‑reset the Mail Filter rules (just to see the defaults).
3. Restored the backup ~5 minutes later.
4. After the restore, the master shows no quarantine messages, while the same messages are still present on the slave.

Other actions performed (should be unrelated)

• Added a backup schedule (forgot to re‑enable it after a PBS change).
• Removed an Action Object from two mail‑filter rules.
• Changed the priority of one rule.

Question
How can I restore the missing quarantine database on the master? I wonder what could have happened here.


Thanks.

 

[Stoiko Ivanov]

Quarantined mails and other transient data (most notably the syslogs which are the source for the tracking center) are not part of PMG's backup - and they get cleared when you restore from backup.

So unless you created a backup of the PMG machine they are gone from your node.

The quarantined mails from all mails are however distributed in a PMG cluster - and they are accessible through the master node.

I'd create a backup of both nodes (also a backup of the machines, not just a PMG backup) and promote the current secondary (slave) node to master (`pmgcm promote`) then join a newly created PMG as new secondary.

I hope this helps!