Hi,
We also use Proxmox Mail Gateway and have implemented the following workaround for shared mailbox quarantine:
1. Under
Configuration ->
Spam Detector ->
Quarantine ->
Authentication Mode, we set it to "
LDAP or Ticket".
2. Employees can log in with their own LDAP AD credentials at any time.
3. For accessing the quarantine of a shared mailbox via the
ticket URL, we recommend using a second browser to avoid browser cache conflicts with their own LDAP session.
When a shared mailbox receives a
Daily Spam Report, there is a link to the Web Interface included in the footer of the email. This link does not require login credentials and can be copied for future use. You can share this link with the person responsible for managing the shared mailbox. This solves the issue of not being able to log in due to the deactivated AD account.
However, it would be very helpful if the manufacturer could develop a feature where we can define a mapping between users and shared mailboxes. For example:
In this scenario, users could simply click on their username in the top-right corner of the quarantine interface and select the mailboxes they are authorized to manage.
Or the admin should have the possibility in the admin portal to copy the ticket URL for a specific/deactivated user.
This feature would greatly enhance usability and make managing shared mailboxes much more efficient.
I hope this helps you!
best regards,
Xhezmi
