Purchasing support in the USA and upgrade order-of-operations advice

[goldtop]

Hello,

I’ve been running the non-subscription version of PVE (currently 8.4) for approximately eighteen months in a small office environment. I am interested in getting access to the Enterprise repo and limited technical support (e.g., Basic tier, 1 CPU socket). I am located in the USA. Can I purchase and complete the subscription agreement directly with Proxmox, or do I need to go through a US distributor/reseller? My preference is to purchase direct, particularly since the Proxmox North America site is going to be online soon.

NOTE: I have emailed Proxmox twice (office@proxmox.xom) attempting to get an answer, but never received a response.

Separately, I'd like to get guidance or an informed opinion on upgrading from PVE 8.4 to PVE 9.2, and the order of operations. Should I upgrade to v9.2 on the non-subscription repos first and then switch to the subscription repos and do an update, or should I switch to the subscription repos first, do an update on 8.4, and then do an upgrade to 9.2?

Please let me know. Thanks for your help.

 

[leesteken]

The no-subscription is slightly ahead of the enterprise repository. When you switch to enterprise support, it might take a little while for your nodes to match the enterprise repository exactly. I don't think this matters much for support by Proxmox, and support might even ask you to install packages from no-subscription to work around known (and already fixed) issues. 8.4 is not supported anymore except for (and only for) upgrading to a supported 9.x.

I don't think the volunteers here in the community forum can give the final answers to your questions. You would need to ask the official answer from the office where you buy the support subscription. I say this announcement this week: https://forum.proxmox.com/threads/p...nd-launches-proxmox-north-america-inc.186140/

Basic: No change to the existing SLA. Proxmox's global support team now works beyond Austrian business hours, with local teams handling non-critical cases during their own business windows. Basic subscribers in all regions will see noticeably shorter real-world round-trip times as a result.

Maybe try contacting the Proxmox sales office at sales@proxmox.com, or the NA office in Kingston, Ontario?