Proxmox Company not responding to paid licenses, phone or tickets?

[tommuc]

Sorry for posting a non-technical issue here but I am really puzzeled and not happy about the follwoing experience:

We did find Proxmox a splendid idea, so we installed Proxmox VE clusters and convinced our client to buy licenses for it. The order is more than 3 weeks ago, the license fee has been paid more than one week ago but no reaction so far (at least it seems so). And of course I might have overlooked something, but:

Of course I tried to reach the company via a general ticket in their "Sales and General Requests" queue to check for any misunderstandings but that seems not to be interesting for them. I once got an non-helpful return after two days ("we do not call you back - forget it") but that has been more than 2 days ago. Needless to say no one answers their phone.

Need I take the next train to Vienna?

If someone from Proxmox staff hopefully reads this, please come back to me. If someone else has any hints how to proceed I am thankful for any proposals.

 

[t.lamprecht]

I quickly checked with sales operations and there was just a generic request about a phone number, which we do not have - as you have likely determined from not finding one on our web site or contact forms. Please write your actual questions, request, ... directly in text form if you want an answer for that.

Anyway, sales operations mentioned that the account email is not email verified yet, which can limit some access aspects, but besides that all looks alright and you should find all subscriptions in the client area of the shop since well over a week, i.e. when the order was paid.
See https://shop.proxmox.com/clientarea.php?action=services (after logging in there and ideally verifying the email address).

 

[tommuc]

Thank's for your reply but I did clearly state the Order ID in the request. But anyway thanks to your intervention my sales ticket thread sprang to life.