Proxmox 4.2 cannot access web gui

[Jhun Dela Cruz]

Hello i really need your help our proxmox server i cannot access via web gui.
but i been able to start vm on command line using qm start vm number.
can someone help me to back up or to fix this problem many thanks

 

[wolfgang]

Hi,

in case that somebody can help you,
you have to provide information.
What is the error message?
Why you can't connect ?

 

[Jhun Dela Cruz]

we tried to access but unfortunately its been loading only.
there's no error but we cannot change the gateway.
how can we check the error or command sorry we are newbie.

Many Thanks

 

[wolfgang]

Try to clear the browser cache.

If this is not working what you get if you call this from the command line

curl -k -d 'username=root@pam&password=yourpasswor' https://<IP>:8006/api2/json/access/ticket

 

[Jhun Dela Cruz]

kindly see see attach file regarding the error we encountered thanks
Jhun Mariano

 

[wolfgang]

You have to install it

apt-get install curl

also please send the output of

pveversion -v

 

[Jhun Dela Cruz]

i successfully install the curl this is the version of proxmox sorry im newbie thanks for your help

 

[wolfgang]

You have a very outdated version so I would recommend you to upgrade.

but read before this

https://pve.proxmox.com/wiki/System_Software_Updates

and

https://pve.proxmox.com/wiki/Package_Repositories

 

[Jhun Dela Cruz]

noted sir.. can you help us to back up our files before we can upgrade so if its failed we can retrieve our files.
many thanks for your help

 

[Jhun Dela Cruz]

sir how can we backup our vm before we can upgrade our server.

 

[dcsapak]

see

man vzdump

 

[Jhun Dela Cruz]

where it can be save and how to transfer this on other storage ?
sorry super newbie

 

[Jhun Dela Cruz]

W: Failed to fetch https://enterprise.proxmox.com/debian/dists/jessie/pve-enterprise/binary-amd64/Packages HttpError401

E: Some index files failed to download. They have been ignored, or old ones used instead.

when i tried too update i encountered this error.

Thanks
Jhun Mariano