Problème de subscription

[aschlotz]

Hello,

I have a very problem with a valid subscription.
The VM stopped with a official et activated subbscription.
The Enterprise Subscription is Unautorized .

But 3 hours later, it's ok ! The connexion is with the proxmox server is OK..

Can you help me ?

Thank you !


Error Message :
()
starting apt-get update
Hit:1 http://ftp.ch.debian.org/debian bullseye InRelease
Hit:2 http://security.debian.org bullseye-security InRelease
Hit:3 http://ftp.ch.debian.org/debian bullseye-updates InRelease
Err:4 https://enterprise.proxmox.com/debian/pve bullseye InRelease
401 Unauthorized [IP: 212.224.123.70 443]
Reading package lists...
E: Failed to fetch https://enterprise.proxmox.com/debian/pve/dists/bullseye/InRelease 401 Unauthorized [IP: 212.224.123.70 443]
E: The repository 'https://enterprise.proxmox.com/debian/pve bullseye InRelease' is no longer signed.
TASK ERROR: command 'apt-get update' failed: exit code 100

Feb 09 00:30:59 mox pvestatd[1322]: VM 100 qmp command failed - VM 100 qmp command 'query-proxmox-support' failed - got timeout
Feb 09 00:31:00 mox pvestatd[1322]: status update time (6.153 seconds)
Feb 09 00:31:09 mox pvestatd[1322]: VM 100 qmp command failed - VM 100 qmp command 'query-proxmox-support' failed - unable to connect to VM 100 qmp socket - timeout after 31 retries
Feb 09 00:31:09 mox pvestatd[1322]: status update time (6.160 seconds)
Feb 09 00:31:19 mox pvestatd[1322]: VM 100 qmp command failed - VM 100 qmp command 'query-proxmox-support' failed - unable to connect to VM 100 qmp socket - timeout after 31 retries

---

My server IP Address: 46.14.234.134




The Server config :


==== general system info ====

# hostname
mox

# pveversion --verbose
proxmox-ve: 7.1-1 (running kernel: 5.13.19-2-pve)
pve-manager: 7.1-10 (running version: 7.1-10/6ddebafe)
pve-kernel-helper: 7.1-8
pve-kernel-5.13: 7.1-6
pve-kernel-5.13.19-3-pve: 5.13.19-7
pve-kernel-5.13.19-2-pve: 5.13.19-4
ceph-fuse: 15.2.15-pve1
corosync: 3.1.5-pve2
criu: 3.15-1+pve-1
glusterfs-client: 9.2-1
ifupdown2: 3.1.0-1+pmx3
ksm-control-daemon: 1.4-1
libjs-extjs: 7.0.0-1
libknet1: 1.22-pve2
libproxmox-acme-perl: 1.4.1
libproxmox-backup-qemu0: 1.2.0-1
libpve-access-control: 7.1-6
libpve-apiclient-perl: 3.2-1
libpve-common-perl: 7.1-2
libpve-guest-common-perl: 4.0-3
libpve-http-server-perl: 4.1-1
libpve-storage-perl: 7.0-15
libspice-server1: 0.14.3-2.1
lvm2: 2.03.11-2.1
lxc-pve: 4.0.11-1
lxcfs: 4.0.11-pve1
novnc-pve: 1.3.0-1
proxmox-backup-client: 2.1.4-1
proxmox-backup-file-restore: 2.1.4-1
proxmox-mini-journalreader: 1.3-1
proxmox-widget-toolkit: 3.4-5
pve-cluster: 7.1-3
pve-container: 4.1-3
pve-docs: 7.1-2
pve-edk2-firmware: 3.20210831-2
pve-firewall: 4.2-5
pve-firmware: 3.3-4
pve-ha-manager: 3.3-3
pve-i18n: 2.6-2
pve-qemu-kvm: 6.1.0-3
pve-xtermjs: 4.12.0-1
qemu-server: 7.1-4
smartmontools: 7.2-1
spiceterm: 3.2-2
swtpm: 0.7.0~rc1+2
vncterm: 1.7-1
zfsutils-linux: 2.1.2-pve1

# cat /etc/hosts
127.0.0.1 localhost.localdomain localhost
192.168.1.8 mox.frigopool.local mox

# The following lines are desirable for IPv6 capable hosts

::1 ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
ff02::3 ip6-allhosts

# cat /etc/apt/sources.list
deb http://ftp.ch.debian.org/debian bullseye main contrib

deb http://ftp.ch.debian.org/debian bullseye-updates main contrib

# security updates
deb http://security.debian.org bullseye-security main contrib

# deb http://download.proxmox.com/debian/pve bullseye pve-no-subscription


# cat /etc/apt/sources.list.d/pve-enterprise.list
deb https://enterprise.proxmox.com/debian/pve bullseye pve-enterprise

 

[t.lamprecht]

Hi,

FYI: I checked the key, and it works in general and is accepted by the enterprise repo.

Can you please execute the following commands on the PVE host's shell as root:

pvesubscription update --force
apt update

 

[aschlotz]

Thank you for the answer.
I have execute this command. It's OK.

But , my problem is not regullary.
Wat i say, am midnight, PVE will connect of the Enterprise Server.
I have this message

"Err:4 https://enterprise.proxmox.com/debian/pve bullseye InRelease
401 Unauthorized [IP: 212.224.123.70 443]
Reading package lists...
E: Failed to fetch https://enterprise.proxmox.com/debian/pve/dists/bullseye/InRelease 401 Unauthorized [IP: 212.224.123.70 443]
E: The repository 'https://enterprise.proxmox.com/debian/pve bullseye InRelease' is no longer signed.
TASK ERROR: command 'apt-get update' failed: exit code 100"

And 2 or 3 hours later, wenn I stopped & restart the VW, the PVE connect of the Proxmox Server for control the Update.

Is not regullary.

Have you a Answer ?

I check my server all day and night.

Best regards

PS: Sorry for my English !!! ;-)