PMG 9 Mobile Login for Quarentaine dosent work goes to pmg login

R

rude100

New Member
Oct 11, 2025
4
0
1
When you want to log in to Quarentaine from a mobile phone, you will be greeted with PMG login in version 901 and not Mobile login as in 825, and it will therefore fail if you click the token link in the email.
 

Attachments

  • 825.jpg
    825.jpg
    80.4 KB · Views: 11
  • 901.jpg
    901.jpg
    104.5 KB · Views: 11
While the quarantine interface did change for mobile devices between PMG 8.2 and 9.0 - it should not change if you can login with the link in the quarantine report or not (I assume this is what you mean with token link in the e-mail)

Please check the logs (journal and /var/log/pmgproxy/) for any errors - and share them if you don't find anything (as well as a detailed description what you do exactly to arrive at the problem)

Thanks!
 
rude100 said:
When you want to log in to Quarentaine from a mobile phone, you will be greeted with PMG login in version 901 and not Mobile login as in 825, and it will therefore fail if you click the token link in the email.
Click to expand...
IS this behavier beeing fixed or shal i submit it as a bug ??
 
I still don't understand what is failing?

The interface changed (it's based on a different framework now) - however login through a quarantine link still works for me...
 
Stoiko Ivanov said:
I still don't understand what is failing?

The interface changed (it's based on a different framework now) - however login through a quarantine link still works for me...
Click to expand...
I'll try to be a little more clear
a user suspects an email has gone to spam from his mobile goes xx to https://aa.bb.dk:8006/quarantine
Since it is from mobile, the user agent is standard for mobile. You get PMG login. If you switch the mobile user agent to desktop you can log in.
After that, when you are logged in, you can switch back to the mobile user agent in the browser. However, sometimes you get api errors when deleting or whitelisting.

And when in mobile view you cant log out you have to change user agent to desktop
 
Last edited:
rude100 said:
You get PMG login.
Click to expand...
Do you use an LDAP login for your users to log into the quarantine?

rude100 said:
If you switch the mobile user agent to desktop you can log in.
Click to expand...
If you don't switch the user agent (I assume select "use Desktop version" on the mobile site) - what error do you get?!

rude100 said:
However, sometimes you get api errors when deleting or whitelisting.
Click to expand...
Which errors do you get - please share the journal and the pmgproxy-log (as text in code-tags) - or screenshots if this is more applicable

Thanks!
 
Stoiko Ivanov said:
Do you use an LDAP login for your users to log into the quarantine?


If you don't switch the user agent (I assume select "use Desktop version" on the mobile site) - what error do you get?!


Which errors do you get - please share the journal and the pmgproxy-log (as text in code-tags) - or screenshots if this is more applicable

Thanks!
Click to expand...
I use LDAP for my users
I do not get an eror just the wrong login sreen (PMG) Second atached
jurnal and log will come later
 
You must log in or register to reply here.
Top Bottom