Yesterday I set up an account in order to purchase a Proxmox VE Community subscription for one CPU socket (€120).
I paid the Australian-dollar equivalent of €120 by credit card, more than 12 hours ago.
However, after making the payment:
I also noticed initially that the email address on that account was shown as unverified. I subsequently verified it, and this did not prevent me from proceeding with the online purchase.
Because I could no longer log in to the original account, I had to create a second account simply so that I could contact support about the problem.
I submitted a support request from that second account and received a ticket confirmation number on screen, which I recorded. The screen advised that the ticket details would also be sent to the email address associated with that second account.
However, no ticket email arrived there either. I checked All Mail, Spam and Promotions.
This makes me wonder whether the problem is broader than simply losing access to the first account, as I am apparently also not receiving automated ticket emails on the second account.
Could someone please advise:
Regards
michaelsandy
I paid the Australian-dollar equivalent of €120 by credit card, more than 12 hours ago.
However, after making the payment:
- I received no payment confirmation.
- I have not received or been given access to the subscription key.
- I can no longer log in to the account from which the purchase was made.
I also noticed initially that the email address on that account was shown as unverified. I subsequently verified it, and this did not prevent me from proceeding with the online purchase.
Because I could no longer log in to the original account, I had to create a second account simply so that I could contact support about the problem.
I submitted a support request from that second account and received a ticket confirmation number on screen, which I recorded. The screen advised that the ticket details would also be sent to the email address associated with that second account.
However, no ticket email arrived there either. I checked All Mail, Spam and Promotions.
This makes me wonder whether the problem is broader than simply losing access to the first account, as I am apparently also not receiving automated ticket emails on the second account.
Could someone please advise:
- Whether the €120 payment has actually been received and, if so, why the invoice still shows as unpaid.
- How I can regain access to the original account.
- How I can obtain the Community subscription key that I have paid for.
- Whether there is currently a problem with automated account/ticket emails from the Proxmox shop/support system.
Regards
michaelsandy
