'Message too big' for incoming messages

[awirthy]

We are receiving the below error when we are sent some emails with attachments that should be received fine.

Diagnostic-Code: smtp; 552 5.3.4 Message too big

Any idea why this would happen and what to check in PMG to fix this?

Thanks,
Aaron

 

[Stoiko Ivanov]

Diagnostic-Code: smtp; 552 5.3.4 Message too big

Where exactly to you get this message - from which system?

Please post the logs from PMG for this e-mail

else - on a hunch - make sure you have a large enough size configured for PMG (GUI->Configuration->Mail Proxy->Options)

I hope this helps!

 

[awirthy]

I already have that set it to 20Mb, and yet we are still getting this error.
I'll have a closer look at our mail server.

 

[adthiel]

Where exactly to you get this message - from which system?

Please post the logs from PMG for this e-mail

else - on a hunch - make sure you have a large enough size configured for PMG (GUI->Configuration->Mail Proxy->Options)

I hope this helps!

When this maxsize is exceeded, where can i find this in the log? We came this across in our organization, but i was unable to reproduce this from the log. The only evidence is the message that the user receive. Is there a way to find this back in the log?
Is the log: smtpd disconnect line the one that define this? ehlo=1 quit=1 commands=2
thanks in advance